In this File
Product name |
WhatsUp Gold |
|
Version |
v16.4 |
|
Release date |
v16.4 Service Pack 1 (v16.4.1) January 27, 2016 |
|
WhatsUp Gold
Note: Please note that the following dialog is different than the dialog used to configure a new JMX credential to be added to the Credentials Library, however the Credentials Library can be accessed from this dialog for the purposes of creating a new JMX credential if needed.
Note: The New File Content monitor is intended for scanning text files such as logs, for example, and not binary files. For best performance, select as few files to scan as possible. Using regular expressions to specify filename and scan pattern can affect the monitor’s performance. It is imperative to create detailed regular expressions, specifically for specifying the scan pattern, in order to achieve the best results.
APM plug-in
Flow Monitor plug-in
WhatsConfigured plug-in
WhatsUp Gold 16.4 also includes defect resolutions from WhatsUp Gold 16.3 Service Pack 1 - Service Pack 2.
Defect ID |
Category |
Issues |
APM-1294 |
APM |
Corrected an issue preventing APM from saving data when than more ten iDrones (EUM pollers) were reporting data at the sames time. |
APM-1371 |
APM |
Corrected an issue causing thousands of lines of errors to be written when an application with a running action applied was deleted from APM. |
APM-1456 |
APM |
Corrected an issue preventing some users from successfully importing application profiles from the WUGSpace community. |
APM-1549 |
APM |
Corrected an issue causing an error to be displayed when attempting to access the APM Status page. |
APM-1553 |
APM |
Corrected an issue causing a scripting component (End User Monitor) configured with a threshold of one poll to be mishandled in APM. |
APM-1592 |
APM |
Corrected an issue preventing an iDrone (EUM poller) from being assigned to a new scripting component (End User Monitor) if that component was created as a copy of an existing one. The issue generated the following error, "iDrones could not be found. Check your setup." |
DEP-2807 |
Installer |
Corrected an issue causing an incorrect upgrade version number to be displayed in the installation wizard. |
FLM-3504 |
FlowMonitor |
Corrected an issue causing incorrect units to display on the X-axis of bar charts after modifying report configurations to display Flow or Packet instead of Bytes. |
FLM-3504 |
FlowMonitor |
Corrected an issue causing values exceeding 100% to be displayed when both inbound and outbound traffic for a flow source are selected. |
IDRN-85 |
EUM Poller |
Corrected an issue causing a gap of about 20 minutes when an application changes states from Up to Unknown. |
WCF-542 |
WhatsConfigured |
Corrected an issue preventing additional devices from being added to a threshold after the associated task has been configured. |
WCF-581 |
WhatsConfigured |
Corrected an issue causing WhatsConfigured to fail random device(s) if the associated task has a large number of devices assigned to it. |
WUG-8520 |
Discovery |
Corrected an issue causing multiple devices to be created when performing a VMWare scan with the Merge Level set to Always Create. |
WUG-8624 |
UI |
Corrected an issue causing Cyrillic characters to display incorrectly in some reports. |
WUG-13017 |
SNMP |
Corrected an issue causing a "notification Element not found" message being written to the error log when receiving a SNMP trap. |
WUG-13236 |
Console |
Corrected an issue in the Map View causing NULL to be displayed in the 'Select a Monitor to link' dialog when linking Active Monitors added to devices using Bulk Field Change. |
WUG-13562 |
Active Directory |
Corrected an issue causing a script timeout error message to be displayed when attempting to browse AD groups that used double byte characters. |
WUG-14125 |
Monitors |
Corrected an issue causing the folder monitor to incorrectly report a status of Up for folder size and file count. |
WUG-14669 |
Reports |
Corrected an issue causing some dashboard reports to display "No data available for X monitors on this device" when the data source (e.g., disk, CPU, interface) has been removed from the device and should not appear in the report at all. |
WUG-14937 |
iDrone |
Corrected an issue causing thousands of informational messages to be written to the logger log when an iDrone (EUM poller) is running. |
WUG-14939 |
Monitors |
Corrected an issue with potentially conflicting default values with the ping availability threshold. |
WUG-15325 |
Reports |
Corrected an issue causing the Asset Inventory report from displaying properly when exported to PDF. |
WUG-15349 and WUG-15351 |
Reports |
Corrected an issue causing the diagnostic 'Incorrect syntax near '>' message to display when WhatsUp Gold attempts to load the Ping Availability and Response reports, respectively. |
WUG-15355 |
Mobile |
Corrected an issue causing an error to be displayed in the mobile version of the Device Memory Utilization report when using Chrome or Firefox. |
WUG-15411 |
UI |
Corrected an issue causing characters to be displayed incorrectly within some dashboard reports. |
WUG-15419 |
Monitors |
Corrected an issue which allowed the user to successfully enable disk utilization performance monitors for a device without the correct credentials assigned when using the web console. |
WUG-15533 |
UI |
Corrected an issue causing dashboard report menus to display incorrectly in Firefox after the report has been repositioned on the dashboard. |
WUG-15546 |
Reports |
Corrected an issue causing the Virtual Current Utilization report from displaying properly when exported to PDF. |
WUG-15555 |
Discovery |
Corrected an issue causing the Discovery service to crash when performing an SNMP Smart Scan. |
WUG-15975 |
UI |
Corrected an issue causing text to extend beyond the defined column width if the column has been resized within some dialogs. |
WUG-16077 |
Services |
Corrected an issue causing ServiceBus service to run out of memory and subsequently crash. |
WUG-16147 |
UI |
Corrected an issue causing framing and scrolling errors in some areas of the web console when using Firefox. |
WUG-16180 |
Actions |
Corrected an issue preventing email actions containing either the %Device.ActiveMonitorUpNames or %Device.ActiveMonitordownNames percent variables from firing successfully when more than two active monitors are applied to the monitored device. |
WUG-16233 |
UI |
Corrected an issue preventing dialog windows and scroll bars from displaying properly in some areas of the web console when using Internet Explorer 11. |
WUG-16292 / WUG-16293 |
Authentication |
Corrected XSS issues by changing HTML Encoding Form Post Input and corrected SQLi issues by changing SQL access to use Parameterized SQL. |
WUG-16300 |
WhatsConnected |
Corrected an issue preventing WhatsConnected topology maps from being successfully exported to WhatsUp Gold. |
WUG-16316 |
UI |
Corrected an issue preventing the user from successfully removing unwanted interface active monitors using the Restore Monitor tab in Layer-2 Group Properties dialog. |
WUG-16344 |
Discovery |
Corrected an issue causing an error to be displayed when attempting to view information about a selected device in the "Device Information" box launched from the "Show all X devices" hyperlink during Discovery. |
WUG-16389 |
UI |
Corrected an issue causing HTML code to display within frames on some web console pages. |
WUG-16394 |
Active Directory |
Corrected an issue causing errors with paging in the Browse Active Directory dialog. |
WUG-16399 |
Active Directory |
Corrected an issue preventing Search functionality from working properly in the Browse Active Directory dialog. |
WUG-16734 |
UI |
Corrected an issue causing unneeded horizontal scroll bars to appear after upgrading WhatsUp Gold. |
Multiple |
Localization |
Corrected multiple issues applicable to translation of the WhatsUp Gold user interface. |
For more information about the WhatsUp Gold 16.4 Service Pack 1 (v16.4.1) release, see Service Pack 1 Release Notes.
Following are OS environment recommendations:
WhatsUp Gold supports the following Windows Server platforms:
Important: If you use a remote SQL database, instead of the default Microsoft SQL Server 2008 R2 Express Edition install that occurs as part of the default WhatsUp Gold installation, refer to the WhatsUp Gold Database Migration and Management Guide for information about other WhatsUp Gold database configurations.
Note: The collation of Microsoft SQL Server being used to host WhatsUp Gold databases (WhatsUp, NetFlow, NFArchive and iDroneService
) must be set to SQL_Latin1_General_CP1_CI_AS
. Additionally, the collation of each of the aforementioned WhatsUp Gold databases must also be set to SQL_Latin1_General_CP1_CI_AS
.
Note: For WhatsUp Gold planning purposes, future versions of WhatsUp Gold releases will not support Microsoft SQL Server 2005.
WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers:
If you install WhatsUp Gold on: |
You have these database options:
|
|
|||||
|
Microsoft SQL Server 2008 R2 Express Edition 32-bit or 64-bit Local |
Microsoft SQL Server 2005 Standard |
Microsoft SQL Server 2008 or 2008 R2 Standard or Enterprise |
Microsoft SQL Server 2012 Standard or Enterprise |
Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 |
Microsoft SQL Server 2014 |
|
Windows 7 Professional, Enterprise, or Ultimate |
64-bit local |
|
|
||||
Windows Server 2008 SP2 |
|
||||||
Windows Server 2008 R2 |
Microsoft SQL Server 2014 Standard SP1 |
||||||
Windows Server 2012 |
|
||||||
Windows Server 2012 R2 |
|
Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:
If you install WhatsUp Gold on: |
IIS version 6 |
IIS version 7.x |
IIS version 8.x |
Windows 7 Professional / Enterprise / Ultimate |
|
|
|
Windows Server 2008 SP2 |
|
|
|
Windows Server 2008 R2 |
|
|
|
Windows Server 2012 |
|
|
|
Windows Server 2012 R2 |
|
|
IMPORTANT web server requirements for IIS 7.x or 8
The WhatsUp Gold installer automatically installs/enables IIS 7.x or 8 on platforms where it is supported. If needed, you can verify which IIS 7.x or 8 OS features are installed/enabled and properly configured from the Turn Windows features on or off dialog. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.
WhatsUp Gold requires the following Web Server Role Services for IIS 7.x or 8 at a minimum:
IMPORTANT web server requirements for IIS 6
If using IIS 6 and it is not installed on the WhatsUp Gold server; install IIS 6 prior to installing WhatsUp Gold. The WhatsUp Gold installer then enables IIS 6 features automatically. For additional information about IIS 6 setup, refer to instructions from Microsoft or see using the Installing and Configuring WhatsUp Gold guide.
WhatsUp Gold requires the following web server extension for IIS 6 at a minimum:
WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:
Requirements for Windows 7 / Windows Server 2008 / and Windows Server 2012
The Microsoft .NET Framework option is required; however, the following feature/component options must NOT be enabled in the Microsoft .NET Framework options:
Important: The Microsoft .NET Framework feature/component options listed above may have been enabled automatically at the time the OS was installed. To confirm the features/components are NOT enabled, expand and review the Microsoft .NET Framework options.
To change the features/components if required, access the Microsoft .NET Framework options as follows:
The following web browsers and mobile device interfaces are supported for use with WhatsUp Gold:
Important: WhatsUp Gold does not support any version of Internet Explorer in Compatibility or Quirks mode.
The WhatsVirtual plug-in supports virtual hosts and virtual machines running on the following virtual environments:
Important: Because of the volume of data collected and stored for WhatsUp Gold Wireless, we recommended that you use Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, Microsoft SQL Server 2012 or Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 to store the data collected by WhatsUp Gold. See the Installing and Configuring WhatsUp Gold guide advanced options section for more information.
Wireless supports the following devices:
Important: If you are monitoring Cisco Aironet Autonomous access points we recommend that you run IOS 12.3 or newer. Inaccurate data may be report with older IOS versions.
WhatsUp Gold Flow Monitor has the same base system requirements as WhatsUp Gold. In addition, WhatsUp Gold Flow Monitor requires:
Note: WhatsUp Gold Flow Monitor performs well in most WhatsUp Gold configurations that use the default SQL Server 2008 Express Edition database. However, some data collections, over 10 GB or configurations where data is collected and archived over a long period of time, will benefit from the additional performance capabilities of other SQL Server Editions. For more information about WhatsUp Gold supported SQL databases, see the release notes Database requirements section. Also, please consult Microsoft guidelines for the SQL Server database edition that best fits your requirements.
The following hardware requirements provide minimum suggested guidelines for WhatsUp Gold installations.
Note: Because of enhanced features and capabilities, WhatsUp Gold v15 and prior users may experience increased CPU and Memory utilization with WhatsUp Gold v16 and later.
Note: Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.
|
100 Devices / |
2,500 Devices / |
20,000 Devices / |
Processor(s) |
WhatsUp Gold: Dual-core |
WhatsUp Gold: Quad-core |
WhatsUp Gold Server: Eight-core |
Processor speed |
2.4 GHz or more |
2.4 GHz or more |
2.4 GHz or more |
RAM |
4 GB |
8 GB |
WhatsUp Gold Server: 8 GB |
Database type |
SQL Server 2008 R2 Express Edition |
Dedicated Microsoft SQL Server 2005 / Microsoft SQL Server 2008 or 2008 R2 / Microsoft SQL Server 2012 |
Dedicated Microsoft SQL Server 2005 / |
Hard drive |
15 GB or more free space |
OS/Application - 15 GB or more free space in RAID 1 Database files - 4 x 100 GB in RAID 10 |
OS/Application - 15 GB or more free space in RAID 1 Database files - 8 x 250 GB in RAID 10 Log files - 2 x 100 GB in RAID 0 Temp database files - 2 x 250 GB in RAID 0 For more information about moving SQL Server database and log files, see the WhatsUp Gold Database Migration and Management Guide |
Network interface card |
100 Mbps (1 Gbps preferred) |
100 Mbps (1 Gbps preferred) |
1 Gbps |
CD-ROM or DVD-ROM |
Required if installing from CD-ROM. Not required for download installations. |
Required if installing from CD-ROM. Not required for download installations. |
Required if installing from CD-ROM. Not required for download installations. |
Video display resolution |
1280 x 1024 or higher |
1280 x 1024 or higher |
1280 x 1024 or higher |
Sound card |
SAPI-capable sound card required for Text-to-Speech actions |
SAPI-capable sound card required for Text-to-Speech actions |
SAPI-capable sound card required for Text-to-Speech actions |
Modem and phone line |
Required for pager, SMS, and beeper actions; modem pooling is not supported |
Required for pager, SMS, and beeper actions; modem pooling is not supported |
Required for pager, SMS, and beeper actions; modem pooling is not supported |
GSM modem |
Required for SMS Direct actions |
Required for SMS Direct actions |
Required for SMS Direct actions |
*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.
Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server. For more information, see Using additional Pollers with WhatsUp Gold.
|
Minimum required for each |
|
---|---|---|
Processor(s) |
Dual-core |
|
Processor speed |
2 GHz |
|
RAM |
4 GB |
|
Hard drive space for application |
2 GB |
|
Network interface card |
100 Mbps |
|
OS support |
See Operating system and virtual environment requirements section above |
|
WhatsUp Gold v16.x supports direct upgrade installations from WhatsUp Gold v14.x or v15.x. If you upgrade from a previous version of WhatsUp Gold, make sure to clear the browser cache so the user interface displays the new web application pages after the upgrade. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall.
Important: Ipswitch does not support upgrades for WhatsUp Gold custom database modifications.
If the WhatsUp Gold 16.4 installer detects database changes to your WhatsUp Gold database schema, it warns you of the issues and proceeds with the install. In future WhatsUp Gold releases, the installer will not proceed until the installer warnings are addressed.
Important: If you are unable to connect to the Internet, you must use the offline installer package to install WhatsUp Gold. Download the package from the WhatsUp Gold Customer Portal using a connected machine, then run the installer on your designated server. When prompted to enter your activation number, select Use offline activation mode and proceed with the activation process. If you are an evaluator and do not have access to the Customer Portal, please contact Ipswitch Customer Service for assistance.
Note: Customers with pure IPv6 environments must use offline activation.
WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.
Potential SQL Server Express installation errors
WhatsUpGold_User
account on the WhatsUp Gold server can cause a generic 503 Service Unavailable Error to be displayed after the WhatsUp Gold installation. To correct the error and verify/restore applicable settings, see Group Policy Object 503 Service Unavailable Error.WhatsUp
" instance)Configuring the firewall to allow WMI traffic
WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.
Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.
The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:
For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.
Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold web site.