If the Ipswitch Network Management software you purchased does not function as promoted, contact us within 21 days of your purchase to request an RMA number in order to receive a refund. All returns regardless of purchase point must be accompanied by a valid RMA number. Customers purchasing through a third party reseller, integrator, or distribution partner must follow normal return procedures as set forth by that third party. In order to receive an RMA number, the complete contact information for the customer and third party (seller) must be provided in writing to Ipswitch Network Management. Refund requests that do not include this information will be rejected and will not be processed.
Refunds requested more than 21 days after the initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase or if there is a confirmed bug or quality issue with the software. Ipswitch reserves the right to issue a fix for any bug or known issue in lieu of granting a refund.
Any software purchased on CD must be in its original packaging, unopened and returned within 21 days of purchase. CDs must be received and processed before a refund will be issued.
All shipping, handling and delivery charges are non-refundable.
If you are issued a refund, it should appear on your credit card statement within 5 business days from the time the return was processed. Upon receiving your refund you must uninstall and/or stop using any software product(s) for which you no longer possess a valid, purchased license. Ipswitch Network Management reserves the right to disable any product keys and/or serial numbers issued to you for refunded product(s).