I attended Network World in Washington D.C. last week and sat on the Network Management track industry panel. During one of the main presentations, a straw poll was taken of the audience of about 130 networking professionals about how they find out about application or IP services failures. Over 60% of the audience raised their hands when asked if the end users informed them. The response was an eye opener to a lot of people.
The days of networks as a business driver are no longer the reality. Network managers are now driven by business requirements and must ensure that the network can provide support to how rapidly the business can react and adapt to new and varying economic drivers, markets, competitors, customers and regulatory initiatives.
The network needs to be the solid foundation and you should know your networks better than your end users. The business and your livelihood depend on it.