I had a few free hours yesterday afternoon inbetween Sunday obligations so I did what many people do when blessed with extra time; I powered on my gaming console and sank into my couch for a quick game or two.
I’ve been trying to wean myself from my “Little Big Planet” so I thought I’d download “Heavy Rain,” just to see what all the hype was about.
Unfortunately for me my gaming console of choice is PlayStation 3. (Don’t think I don’t hear you Xbox fanatics chuckling to yourselves that owning a PS3 is indeed unfortunate, but let’s save that argument for another post.)
Instead of “Heavy Rain,” I received this message:
8001050F Registration of the trophy information could not be completed. The game will now quit.
I tried three more times before I broke out my computer and did a quick Google search to see what the heck was going on. It didn’t take long for me to find other users experiencing the same frustration.
It was official; the PlayStation Network was down. Bummer.
And the outage seemed to be only effecting the older versions of PS3. Meaning Double Bummer for me. I don’t yet own one those new “slim” PS3 models.
Sony acknowledged the technical issue on their blog Sunday night and said it was working on a fix.
“We apologize for any inconvenience this may cause you, and genuinely appreciate your patience while we work to resolve this,” Sony social media manager Jeff Rubenstein posted on the PlayStation blog.
I wondered what, if anything, they use to monitor their network. I wondered if they had deployed WhatsUp Gold on the PS3 network whether or not I’d be sitting on my couch wondering what to do now.
I can’t help it. It’s the first thing I think about in these situations. I thought about the flood of phone calls those in charge of PSN must be drowning in at that moment.
In this world where nearly everything happens online Network management software is no longer a Nice to Have. It is definitely a Need to Have.
If PSN does not have a Network Management solution in place I’m willing to bet they will have one in the very near future.
In the meantime they’ve released that the source of the problem has been identified as a bug in the clock functionality incorporated in the system. Sony says it hopes to resolve the issue in the next 24 hours.
If you, like me, own an older PS3, Sony advises we keep our consoles turned off until further notice.