WhatsUp Gold: Daily Network Monitor Blog

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Posts Tagged ‘ IT Management ’

By Jason Williams

Our services team recently assisted a casino with their WhatsUp Gold install. The casino outsourced network management to a third-party consultant, whom we called to get the credentials for their core router. He told us he would “call us back”.

 

Sunglasses on a craps table

Three weeks passed. No return call from the consultant.

Enter WhatsConfigured. A quick analysis revealed a back door through the casino’s firewall and core router, exposing sensitive data assets. Back of the house compromised.

Third parties, disgruntled employees – or just simple human error – it’s critical to ensure your network is properly configured. Find out if your network security is tight – run WhatsConfigured on your network free for 30 days.

WhatsConfigured provides businesses with security and control over critical infrastructure & configuration data:

  • Archiving authorized configurations
  • Scheduling regular configuration audits
  • Alerting when configurations have been changes
  • Comparing running configurations to authorized configurations

Learn how to uncover common IT vulnerability – run a free scan of your own network to see if you’re secure.

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By David Seuss

 

 

 

By Matt Cline, Senior Systems Administrator at Optim Healthcare, a network of hospitals and orthopedic medical practices based in Savannah, Georgia.

Stethoscope on a Computer Keyboard

The ultimate goal for our business – IT included – is to deliver the best care and experience for every patient and community we serve.  And this all depends on two key IT resources:

  1. The electronic health record (EHR) system that our 1,400 internal users access to track and update patient records. When this system is unavailable, the staff must revert back to paper records and update the EHR system later. If that happens, patient information could get lost in transition.
  2. Our website and patient portals are also a critical component of our success – much like any company’s websites. Current and prospective patients expect 24/7 access to our portals, whether they want to pay a bill or research our services, and it’s our job to ensure that need is met.

The quicker we can diagnose an application performance monitoring problem – before it impacts our staff or patients – the better.

I use WhatsUp Gold Application Performance Monitor from Ipswitch. In this post I will cover some highlights from the first phase of its implementation. At that time I created and then began using profiles for:

We first tested the Ipswitch IIS profile on a production server and immediately discovered the unknown: 3-4 major deficiencies were the root causes of slowdowns in our database. We found a similar problem in our Microsoft SQL server.  If we hadn’t run the test, we wouldn’t have found these deficiencies issues until a significant slowdown or, even worse, downtime.

The unified dashboard is the best interface I’ve used for these types of tasks. I get a single view at a highly granular level and am getting the data I need to proactively fix problems and eliminate downtime.

I’d be glad to hear about your experiences managing application performance. Feel free to post a comment.

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By Terry McGee

If you think that public sector organizations can’t be leaders when it comes to IT management, think again.

At Ipswitch’s Network Management Division, we work with government IT teams at the federal, state and local levels every day, and get to see just how innovative they really are. It’s one of the public sector’s best-kept secrets.

Thankfully, government IT departments are finally getting the recognition they deserve. Matt Asay, blogger at ReadWrite (they dropped the Web last year) wrote a great piece last month, listing several examples of innovation in government IT. The Wall Street Journal has also profiled the steps Chicago is taking to filter previously fragment information into new analytics software that policymakers can use in the city’s infrastructure planning process:

The system will allow policymakers to analyze disparate pieces of information from across agencies, including crime statistics, building and business permits, and transcripts from resident complaints, Chicago’s chief data officer, Brett Goldstein, told CIO Journal. Goldstein hopes the system, which will be available to all agencies, will help officials parse out patterns for violent crime and allow public workers to provide better services by understanding how different factors affect city life.

Chicago’s team is also doing this with little funding, as the city works to close a $300 million budget deficit. Talk about doing more with less…

If you’re working in public sector organizations, we’d love to hear about the new projects your team is working on – and whether or not you’re getting the credit you deserve.

For IT folks in the private sector, we hope this starts to change your perspective on your government counterparts.

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By Terry McGee

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The Early Days of BYOD

Happy 40th Anniversary Mobile Phone!!

How many of you are old enough to remember the first mobile phone, introduced 40 years ago today? If you aren’t, here is a picture of the first commercial handheld cellular phone that Motorola introduced in 1983, The DynaTAC 8000X. A beauty – and only the coolest of us owned one. It weighed 29oz, or almost 800g  and offered 30 minutes’ talk time and 8 hours’ standby. It also had an LED display for dialing and a 30-number recall. Yours for just $3,995 – equivalent to $9,300 in 2013.

We have come a long way! Today, employees use multiple wireless devices - alternating between smartphones, notebooks and tablets. As wireless becomes an organization’s primary user network, IT needs to deliver the availability and same performance their users expect from a wired network. BYOD complicates this by increasing network density, bandwidth consumption and security risks.

WhatsUp Gold includes the first-ever vendor neutral wireless monitoring solution - a single solution to let IT demonstrate compliance, investigate problems, and validate wireless network design. So it’s important for the Ipswitch team to say: Happy 40th Anniversary Mobile Phone and thanks for the memories!

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By Terry McGee

The answer to BYOD security concerns rests in user awareness. Could it really be that simple?

Traditional security measures – such as firewalls, secure access points, passwords and remote device wipe – will always be essential to deflecting BYOD security threats. However, user awareness “might be the most important non-hardware, non-software solution available,” according to Ken Hess of ZDNet.

BYOD Security

Image complements of RainKing

According to Hess’s assessment, “An informed user is a user who behaves more responsibly and takes fewer risks with valuable company data, including email. Not only does user education make the user aware of all the potential dangers of mobile computing, it also places a lot of the responsibility for corporate security onto the user. And that’s a good thing.”

Pointing out that user awareness is critical for BYOD management and security sounds obvious but most organizations underestimate its importance. No matter how many policies and security defenses IT implements, outsiders will eventually find a way to steal your business IP if naïve employees are careless with mobile devices. Consider the following questions:

  • Do your employees store and send sensitive data on their smart phones and tablets?
  • Are you confident that every corporate employee with a mobile device has acceptable remote-wipe and password protection?
  • Do all of your employees understand the risks associated with Wi-Fi hot spots and malware?

You may not have detailed answers, but unless your responses are a confident: No, Yes and Yes, you need to add regular user education to your BYOD security measures. To make this education effort successful, we recommend that you deliver straightforward, minimally technical, step-by-step information that shows users how to protect themselves and your company. Be sure to remind users that their personal information is also at risk.

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By Jessica Kenney

Network Monitoring systems are a must-have for organizations of all sizes. When evaluating solutions focus is often placed on comparing features and ease of use, but understanding the total cost of ownership is very important. The core licensing structure, whether it is device-based, port- or interface-based, or measurement-based, can have a big impact on license costs up front and the administrative workload for maintaining the solution in production over the lifetime of the product.

Join Jim Frey, VP of Research, at Enterprise Management Associates and Brian M. Jacobs, Senior Product Manager, at Ipswitch – Network Management Division, as they discuss what you should know about licensing for network monitoring solutions.

This webinar will cover:

  • Understanding the Cost of Enterprise Network Monitoring Tools
  • Licensing Models – Similarities and Differences
  • Choosing a Licensing Strategy That is Best for You
  • An Example:  WhatsUp Gold Licensing Approach
  • Case Studies:  Device-based Licensing Experiences
  • Key Takeaways  and Q&A

Date and time:
Tuesday, April 2, 2013
10am US EST

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By Jessica Kenney

Now you can isolate issues and resolve network and application problems before users are even aware anything is wrong. The new, easy to-use WhatsUp Application Performance Monitor, lets you diagnose and fix complex application performance problems quickly from within a unified dashboard.

Application Performance Monitor Highlights:
• Proactively alert and automatically repair potential problems before applications fail—to ensure continuous up-time with limited IT resources.
• Quickly identify root causes of application performance problems— across network, server or multi-tier application or component dependencies.
• Gain the valuable insight necessary to improve application availability and performance – through real time and historical reporting and analysis.

Join Brian M. Jacobs, Senior Product Manager, on Tuesday, March 26th as he demonstrates how easy it is to discover, map and monitor your network and applications with the WhatsUp Gold suite. Register now!

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By Jessica Kenney

Ipswitch Network Management Division is proud to announce that our award winning IT management solution WhatsUp Gold v16 is now offering its web interface in German, French, Italian, Spanish, Portuguese, Russian, Japanese, Simplified Chinese and Traditional Chinese, at no additional cost. Instructions to help you transition WhatsUp Gold from English to the language of your choice is available in Japanese, Chinese and Russian.

For more information and to download WhatsUp Gold v16 in your preferred language click here!

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By Jessica Kenney

We are pleased to announce that WhatsUp Gold won Silver in the 2013 Redmond Reader’s Choice Awards Best of the Best for General Network Monitoring Tool.

“We are honored to receive this award from the Redmond community,” said Ennio Carboni, President and General Manager of Ipswitch’s Network Management Division. “We take pride in the fact that our network management tool, WhatsUp Gold, is an easy to use and cost-effective solution for organizations of all sizes and is viewed in the same class with enterprise solution providers.”

The winners of the General Network Monitoring Tool category are:

  • GOLD: Cisco Syslog Analyzer
  • SILVER: Ipswitch WhatsUp Gold
  • BRONZE: IBM Tivoli NetView

The awards appear in the February issue and online.

Click here to see all of our awards.

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By Jessica Kenney

I know #ThrowbackThursday is generally an Instagram thing but I just had to share with everyone. Check out the WhatsUp Gold logo from 1998! What do you think – should we have kept this logo or do you like the updated version better?

 

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