By Matt Cline, Senior Systems Administrator at Optim Healthcare, a network of hospitals and orthopedic medical practices based in Savannah, Georgia.
The ultimate goal for our business – IT included – is to deliver the best care and experience for every patient and community we serve. And this all depends on two key IT resources:
- The electronic health record (EHR) system that our 1,400 internal users access to track and update patient records. When this system is unavailable, the staff must revert back to paper records and update the EHR system later. If that happens, patient information could get lost in transition.
- Our website and patient portals are also a critical component of our success – much like any company’s websites. Current and prospective patients expect 24/7 access to our portals, whether they want to pay a bill or research our services, and it’s our job to ensure that need is met.
The quicker we can diagnose an application performance monitoring problem – before it impacts our staff or patients – the better.
I use WhatsUp Gold Application Performance Monitor from Ipswitch. In this post I will cover some highlights from the first phase of its implementation. At that time I created and then began using profiles for:
We first tested the Ipswitch IIS profile on a production server and immediately discovered the unknown: 3-4 major deficiencies were the root causes of slowdowns in our database. We found a similar problem in our Microsoft SQL server. If we hadn’t run the test, we wouldn’t have found these deficiencies issues until a significant slowdown or, even worse, downtime.
The unified dashboard is the best interface I’ve used for these types of tasks. I get a single view at a highly granular level and am getting the data I need to proactively fix problems and eliminate downtime.
I’d be glad to hear about your experiences managing application performance. Feel free to post a comment.
As you know, the WhatsUp Gold team is going to be in San Diego for CiscoLive 2012 next week and we are really looking forward to seeing some of you out there. We realize that everyone won’t be able to make it to the conference but you can still stop by our ‘virtual booth’ at CiscoLive 365!
CiscoLive 365 is a “thriving, content-based community comprised of thousands of networking professionals from around the world. The community provides access to the industry-leading content that makes CiscoLive the most important learning opportunity for networking professionals.”
Visit the WhatsUp Gold virtual booth to check out datasheets, case studies, whitepapers and more!
Heading out to the CiscoLive Show, June 11th – 14th in San Diego? We’ll be there! Come check us out at Booth #1618 and see what’s new with the WhatsUp Gold family of products:
- Be one of the first 200 people to stop by the booth and get a t-shirt featuring the WhatsUp Gold Ninja!
- Don’t miss our Partner Session at 4p.m. on Tuesday featuring Brian Jacobs, WhatsUp Gold Senior Product Manager, and Robbie Honerkamp, Director of Engineering Operations for LodgetNet Interactive Corp. as they discuss “Network Management for Today’s Network.”
- Got questions? Register for a “Meet the NMD Experts” session with one of our gurus. Take advantage of free time in your schedule and use this opportunity to meet with one of our experts and discuss questions, challenges, our product roadmap, or anything else on your mind. Email us to sign up for a session today or just stop by the booth!
Can’t wait to see you there!
The WhatsUp Gold team is thrilled to announce the addition of the first UK WhatsUp Gold Authorized Training Centre (ATC), designed to help UK customers leverage the full power and functionality of their Ipswitch network management solution. The ATC is run by Ipswitch Network Management Division Gold partner Level 8 Solutions and is the only currently authorized provider of WhatsUp Gold training in the UK.
To become an ATC, Level 8 Solutions had to undertake extensive training over several weeks and pass a final certification exam from Ipswitch. It can now offer courses to any UK WhatsUp Gold end user that wishes to get the most out of their WhatsUp Gold installation, whether it be creating a custom home dashboard, creating and applying an action policy, or any of the other 30 tips and tricks covered during the sessions.
“We are pleased to be the first accredited training partner in the UK for Ipswitch WhatsUp Gold products,” says Dave Thornton, director, at Level 8 Solutions. “We provide a flexible approach to learning, where customers can opt for either a live webcast or onsite training for the entire WhatsUp Gold suite of products.”
Level 8 Solutions will offer two courses, designed by network engineers for network engineers. They give participants an overview of WhatsUp Gold features and functionality, and develop configuration and management skills. The two-day and three-day courses cover building optimized configurations and creating effective monitoring, management and alerting strategies. The three-day course also utilizes a practical, hands-on element to develop best practices. The courses can be delivered in an open classroom, at a customer’s facility, or online, depending on requirements and time schedules. For more information about scope and content, please see the training brochure.
“While it is something we take pride in, the simplicity of setting up and configuring WhatsUp Gold can also mean that users are not aware of its full functionality,” stated Ennio Carboni, president of Ipswitch Network Management Division. “We have worked with our partners to design the new training programs to help our customers maximize their investment and harness the power of WhatsUp Gold to develop management systems that will improve the configuration and management of their network, and enhance the visibility and knowledge of their environment. As a result, network administrators will be able to identify and solve problems more quickly; improving the service they offer to their organizations.”
The WhatsUp Gold team is thrilled to announce that we have signed our 100th reseller in the UK – Edinburgh-based Grant McGregor, provider of corporate-quality IT expertise and network computer support services!
Grant McGregor joins the Ipswitch Network Management Division’s channel programme as a silver partner and will bolster the line up of seven Gold, 15 Silver and 78 Authorised partners. Grant McGregor is capable of serving as its client’s entire IT department with support, project and IT consultancy services. The addition of WhatsUp Gold to its range of products enables Grant McGregor to provide technical prowess in delivering enterprise level service, regardless of the organisation size.
“Ipswitch Network Management Division’s suite of solutions was something that we felt would perfectly complement our existing portfolio of products. This accompanied by the comprehensive and mature approach of the programme made it really attractive to us,” says Grant McGregor director Jon Towers. “WhatsUp Gold delivers real, tangible benefits to the end user and is capable of monitoring the physical network as well as the virtualised environment through the various plug-ins. We are delighted to be working with Ipswitch Network Management Division and will look to introduce WhatsUp Gold to our ever expanding customer base.”
To read the full press release about this exciting announcement, click here.
The WhatsUp Gold team had a wonderful time at Interop 2012 Las Vegas and we hope you all did too!
It was great speaking with so many of you – but we didn’t realize how many folks were unaware of the newest features available in WhatsUp Gold, such as:
- Integrated Layer 2 discovery, mapping, and asset reporting with one click (together with WhatsConnected)
- Task-oriented Web User Interface
- Consolidated alerting and notification management in a single console via Alert Center
- FIPS 140-2 encryption and validation (Flow Monitor & WhatsVirtual)
- Monitors (Fan, SQL Query, HTTP Content, APC UPS, Printers, etc.)
- Absolute-value interface reports
Learn more about the evolution of WhatsUp Gold and all of its advanced features, or give WhatsUp Gold a try (completely free) for 30 days!
The WhatsUp Gold team is preparing for the 2012 CiscoLive Show, held June 11-14th in San Diego, CA! One of our favorite parts of the CiscoLive show is talking to our customers but to be honest, we’d love to see more of you there!
We have an exciting offer: We are going to help one lucky winner attend as well! The winner will receive the hottest ticket to the show – a full-conference pass – as well as a travel and hotel voucher for up to $1,000 USD.
Take a minute to enter our contest and be entered to win this great package!
The WhatsUp Gold team is thrilled to announced that WhatsUp Gold Product Family has been awarded the “Best IT Product for Manufacturing” by the Network Products Guide!
The 7th annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the coveted annual Hot Companies and Best Products recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
Why did the WhatsUp Gold Product Family win this coveted award?
Manufacturing firms today seek to improve operational efficiency and consolidate IT resources whenever possible, to deliver the most cost-effective infrastructure possible. Networks are living entities and planned and unplanned changes happen all the time. It’s important to really understand your network – what you have and how everything is connected, so you can monitor and protect it. WhatsUp Gold and WhatsUp Log Management monitor the health, availability and performance across all your infrastructure components, including network devices, servers, applications and virtual resources. These powerful IT management solutions even provide an integrated view of layer 2 topology maps, performance and event logs auditing information, from a single interface.
Being a network engineer for a manufacturing firm of any size isn’t easy – especially when your network serves hundreds, or even thousands of people, who depend on seamless integration between your business and theirs. Now more than ever, manufacturing firms must establish a secure, efficient and regulatory-compliant IT infrastructure. Operational efficiency and cost efficiency rule – and its mandatory to consolidate and leverage every possible IT resource – including your staff.
WhatsUp Gold offers all the capabilities you need to better balance your professional and personal life with the ability to react to events immediately. And, WhatsUp Gold is cost effective from the beginning while scaling to handle growth.
We’ve got exciting news – WhatsConnected 3.1 is here!
With this latest release, we’ve added your most commonly requested features:
- Updates to the Devices file for easy categorization.
- Alert notifications of missing or added devices and network topology changes, you’ll know immediately when your network changes.
- Exporting of your network maps to .pdf format, a view that cannot be altered by the reader and is great for distribution to your team.
- Ability to scan for and display port duplex settings to determine if ports are configured correctly. Now you can easily refer back to this information when troubleshooting connectivity issues.
- Ability to keep older versions of the Discovery file for historical purposes, and you can also specify how many older versions to keep.
We’re excited and we hope you are too! Take advantage of these new features and more, upgrade your WhatsConnected to version 3.1 today!
Try if free for 30 days – DOWNLOAD NOW!
The WhatsUp Gold team is thrilled to announce that we have been named a finalist in the 2012 MicroScope ACE Awards in the Networking category! The 5th annual MicroScope Awards for Channel Excellence (ACEs) recognize the best of the channel for delivering the greatest services, products, and support.
VOTE for WhatsUp Gold for the Best Overall Networking Product! Voting ends May 18th so vote before it’s too late!