Tag Archives: service failures

Customer Feedback: WhatsUp Gold Has the Power to Stop Your Phone’s from Ringing


As President of Ipswitch Inc.’s Network Management division I have had the opportunity to speak with many of our customers about their experience using WhatsUp Gold. Now, because WhatsUp Gold can be deployed and utilized in a variety of ways, each new story I hear varies from the last. But I have noticed a few common themes over the years. One such theme sounds like this: “The phones stopped ringing as soon as it was deployed on the network.” In fact, a few weeks ago I had a new customer call up our sales team and rave about the silence he and his team have enjoyed since they implemented WhatsUp Gold on their network. No more phone calls about the network being slow, that this server is down, that the Internet isn’t connecting, etc. Because of the powerful systems and performance monitoring WhatsUp Gold delivers, these guys are finally the […]

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PlayStation 3 Network Outage


I had a few free hours yesterday afternoon inbetween Sunday obligations so I did what many people do when blessed with extra time; I powered on my gaming console and sank into my couch for a quick game or two. I’ve been trying to wean myself from my “Little Big Planet” so I thought I’d download “Heavy Rain,” just to see what all the hype was about. Unfortunately for me my gaming console of choice is PlayStation 3. (Don’t think I don’t hear you Xbox fanatics chuckling to yourselves that owning a PS3 is indeed unfortunate, but let’s save that argument for another post.) Instead of “Heavy Rain,” I received this message: 8001050F Registration of the trophy information could not be completed. The game will now quit. I tried three more times before I broke out my computer and did a quick Google search to see what the heck was […]

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Reactionary Network Management

I attended Network World in Washington D.C. last week and sat on the Network Management track industry panel. During one of the main presentations, a straw poll was taken of the audience of about 130 networking professionals about how they find out about application or IP services failures. Over 60% of the audience raised their hands when asked if the end users informed them. The response was an eye opener to a lot of people. The days of networks as a business driver are no longer the reality. Network managers are now driven by business requirements and must ensure that the network can provide support to how rapidly the business can react and adapt to new and varying economic drivers, markets, competitors, customers and regulatory initiatives. The network needs to be the solid foundation and you should know your networks better than your end users. The business and your livelihood […]

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