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Case Studies
MyDealerLot
David Strickland, CTO, joined MyDealerLot in 2010. "Phone calls from dealers experiencing problems were common. When we got a complaint, that's when we started to troubleshoot." Strickland's search for a network monitoring
solution began after his team custom built tools to poll the system. "We found we still needed something with more granularity. There had to be a better way." That's when WhatsUp Gold was able to help.
WhatsUp Gold Spotlight on James Mercer - Director of IT, Flexi-Van Leasing, Inc.
The shift from technology-driven to business-driven IT positively influences the customers who ultimately determine profitability. “The customer base sees a shift and is reassured that you are aware of problems, you are aware of status, and you are actively working to correct problems – this matters for both internal and external customers.” With WhatsUp Gold as his network monitoring ally, Mercer can carry out his mission of revitalizing IT departments and transforming IT into a strategic business partner faster and with less cost. “It’s hard for WhatsUp Gold to disappoint. It really does everything.”
Flexi-Van Leasing, Inc.
When Jim Mercer arrived as IT Director of Flexi-Van in 2010, he had already used WhatsUp Gold to clean up the network in three other companies. “I knew that WhatsUp Gold would essentially do everything I wanted right out of the box – and with a little extra work, I could get it to measure and monitor nearly anything else.”
At the time, Flexi-Van had no tools to look at the health of the network, alert IT staff of problems, or study historical utilization and reliability. When IT had a problem, they knew it because customers were calling them. It was a challenge Mercer had met before, and he quickly put WhatsUp Gold to work.
The Kendall Corporation
More than 1,200 users on a network spanning eight states in the Northeast, Mid-Atlantic and Midwest rely on Kendal’s IT network to manage the company’s continuing care retirement communities. The Kendall Corporation needed to maintain optimal network health 24 hours a day so they turned to WhatsUp Gold.
Close Premium Finance
Where technology has allowed Close Premium Finance to deliver market leading services to its customers, it relies heavily on its network to ensure that the services are delivered in a timely manner and with maximum uptime and availability. Ipswitch’s WhatsUp Gold allows Close Premium Finance to monitor its valuable assets within the network. From saving valuable time hunting for faults within the network, Close Premium Finance is able to pin point the exact location of a fault and rectify it without wasting an engineers’ time to go and spend hours looking for a fault in the vast network. Through utilising the alert system built into WhatsUp Gold, the Network Support team is able to keep up-to-date on what is happening within the network in out of hours ensuring that the end users within Close Premium Finance suffer minimal downtime.
Pacific Consolidated Industries
When George Hicks joined Pacific Consolidated Industries, he inherited a network infrastructure "fraught with errors, misconfigured services...and out of date systems." He also discovered a complex network of servers and mission‐critical PCs that were both physical systems and a few DR systems in a virtualized VMware environment. He soon realized that in order to effectively do his job he would need to proactively monitor all of PCI's systems. Compared to other solutions he considered, Hicks discovered that WhatsUp Gold was less costly, less complex to install, and richer in features.
LodgeNet Interactive Corporation
During any hotel stay 98% of guests turn on the television, and 87% log on to the Internet. When they do, they’re usually tapping into TV and networks managed by LodgeNet Interactive Corporation, the leading provider of media and connectivity solutions to the hospitality industry.
Clayton Financial Firm
WhatsUp Gold became Clayton’s primary network monitoring solution in 2008, when it replaced a nimbus solution that managed only Windows systems. At that time, the company paid $44,000 to nimbus for support. After moving to WhatsUp Gold, support costs dropped more than 90 percent.
O’Neill Europe
O’Neill required a high-performance network monitoring solution that would enable seamless multi-site infrastructure management, including around-the-clock monitoring of CPU utilization, disk utilization, bandwidth utilization, memory utilization and Ping latency and availability.
United States Army Central Command
CENTCOM needed a network monitoring application that could be installed quickly, immediately pinpoint the cause of network and power outages, and handle a complex, dynamic network topology. ORHA, under the direction of CENTCOM, chose WhatsUp® Gold for around-the-clock monitoring of applications, servers, devices, and network resources.
Manhattan Area Technical College
Providing “quality technical and general education to prepare individuals to pursue technologically advanced careers and lead productive lives” has been the mission of Manhattan Area Technical College (MATC) since 1965.
Nordea Bank
Nordea Bank is the largest financial institution in the Nordic and Baltic regions providing a wide range of banking, asset management and insurance products and services. Nordea has around 10 million customers, around 1,400 branch offices and a leading netbanking position, serving 5.3 million online customers. The Nordea share is listed on NASDAQ OMX in Stockholm, Helsinki and Copenhagen. From its original home markets in Denmark, Finland, Norway and Sweden it is rapidly expanding its operations in Estonia, Latvia, Lithuania, Poland and Russia.
üstra - English
With its city buses and light rail, üstra Hannoversche Verkehrsbetriebe AG is the leading group of public transportation companies in Germany. With over 154 million passengers a year, it is the most efficient public transportation service in Lower Saxony. Founded in 1892 as Strassenbahn Hannover AG, üstra transports Hanoverians through the inner city in ten-minute intervals under the motto “We Move Hannover”. With nearly 1,900 employees and more environmentally friendly vehicles, it covers more than 38 million vehicle kilometers per year (light rail and bus).
üstra - German
In Hannover überwacht die üstra viele technische Einrichtungen an Bus- und Bahnhaltestellen mit WhatsUp Gold. Ein Glasfasernetz verbindet die meisten Haltestellen mit einer zentralen Leitstelle und dem Rechenzentrum. Fahrtzielanzeiger, Busanzeiger, Notrufsäulen, Fahrkartenautomaten und die Videoüberwachung an Bahnsteigen können auf diese Weise zentral überwacht und gesteuert werden.
Alabama One Credit Union
Alabama One today is a multi-million dollar full-service financial institution headquartered in Tuscaloosa with 10 locations throughout the state. In 2009 it merged with Alabama 1st Capital Credit Union, expanding new members by 10,000 and growing assets by more than $50 million, while adding two branch locations. Adding the new branch locations to Alabama
One's network after the merger was straightforward and fast, with the install aided by WhatsUp Gold.
BSS - UK Charity
bss is a registered charity that provides outsourced contact centre, fulfilment and mailing services in the UK to charitable organisations such as leading cancer support charity Macmillan, mental health charity Mind and e-learning network Learndirect. Its multimedia contact centres offer flexible and tailored services to meet clients’ needs. From straightforward information giving to dealing with enquiries of a more complex or sensitive nature, its service is a quality product, focused on the client and the end user.
Concordant, Inc.
Concordant is an eHealth Services firm that engages with healthcare organizations to plan, implement, and manage their IT Health Information Technology infrastructures. The company’s unique methodology combines an ideal balance of tools, talents, technique, and cost management.
Contingent Network Services
Contingent needed to establish a reliable and accurate monitoring solution to support two new enterprise clients that were coming on board and needed to replace an outdated version of their monitoring software. Contingent implemented WhatsUp® Gold for its comprehensive yet easy-to-use, real-time visibility into the status and performance of their network.
Kwik-Fit UK
Kwik-Fit UK required a means to monitor the network status of over 700 remote sites. Kwik-Fit UK chose WhatsUp Gold to provide up/down monitoring of its remote sites and bandwidth utilisation of critical offices
Freehold Regional High School District
The IT infrastructure for the Freehold Regional High School District was decentralized and challenging to manage. With this being the case, the network administrators at FRHSD were left with the daunting task of monitoring and managing their vast IT infrastructure to ensure that the network performed at its peak constantly. This task was made even more difficult by the fact that the IT staff had no network management software to assist them. They were left to keep the network up and running completely on their own, which made it much harder than necessary to pinpoint network issues and keep uptime at a maximum.
Toyotetsu North America
Toyotetsu North America (TTNA) was in need of a cost-effective solution to aid them in monitoring and managing their network. With a small staff, the responsibility of keeping TTNA’s network up and running 24/7 was too much, and there was simply not enough time for them to devote the proper amount of attention to this task.
BHI Advanced Internet Inc.
BHI was in search of a product that would allow them to monitor all of the IP connected devices on their network as well as maintain operations around-the-clock while keeping costs to a minimum. BHI ultimately chose to go with WhatsUp® Gold for its ability to offer all of the necessary tools at a very cost conscious price. Since implementing WhatsUp, BHI has been able to centralize their network management operations, monitor their entire infrastructure and improve the support and service to their end users.
The Hollybank Trust
Due to a rapidly expanding network, the charity required a real-time solution to monitor business critical hardware and inter-site connections The Hollybank Trust chose WhatsUp Gold for around-the-clock monitoring of its applications, servers, devices, and network resources.
GENCO Case Study
Currently GENCO is in the first phase of rolling out WhatsUp Gold throughout the corporation. The roll out began with corporate headquarters and one other site. Two additional sites are scheduled to be added, and in less than a year Lau expects WhatsUp Gold to be fully operational at GENCO's 80+ sites.
Talladega County 9-1-1
For Talladega County 9-1-1, countywide consolidation of incoming calls for police, fire departments, EMS and more into a single call center network was only the beginning. The next challenge was how to manage the complex mission-critical network for zero downtime.
University Institute Europe
Texas State Guard
As a branch of the Texas Military Forces, the Texas State Guard's mission is to assist state and local authorities during emergencies. The TXSG works through four sub-commands: Army, Air, Maritime and Medical, protecting the public during hurricanes, floods and other natural or man made disasters.
Marston's PLC
By creating its own telecoms operator and maintaining a broadband head-end, Marston's is also able to offer more cost-effective network connectivity to its 500+ managed pubs, whilst controlling DSL contention, security, bandwidth allocation and traffic prioritization.
WUGspace