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Ipswitch Network Management Customer Service

AlertFox or iMacros Customers

If you are an AlertFox or iMacros customer, please click on the appropriate button below and submit a case.

iMacros Customer Service

Existing Customers

To ensure a quick response, WhatsUpGold users who are covered by an active Service Agreement should submit support cases from the customer portal. If you do not know your Customer Portal password or are having trouble logging in, please contact our Customer Value Team.

Customer Portal Login


The WhatsUp Gold Partner Program is designed to build a true partnership to enable everyone’s success. For help, support, or to submit a support case, please log into the partner portal.

Partner Portal Login

Online Support Form

If you have technical problems, contact our technical support team and your question will be answered as quickly as possible. If you are having problems accessing the customer portal for managing your licenses and downloads, contact our customer value team.

Online Support Form

Managing Licenses and Downloads

Customer Service Hours of Operation

Monday - Friday: 8:30am - 6pm EST | Right now, it's 11:59 AM in the office.

Closed on US Holidays

For support during normal business hours:

  • Existing customers who have a support agreement: (678) 287-0700 | Email Us
  • Existing customers who DO NOT have a support agreement: (781) 676-5874 | Email Us
  • Existing customers who are evaluating a product: (781) 676-5736 | Email Us
  • Evaluators in the US and Canada: (781) 676-5870 | Email Us
  • Evaluators outside of the US and Canada: Email Us
  • For all other inquiries, please contact our Customer Support Team at (781) 676-5874