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Ipswitch Network Management Technical Support

AlertFox or iMacros Customers

If you are an AlertFox or iMacros customer, please click on the appropriate button below and submit a case.

iMacros Technical Support

Customers

If you are a WhatsUp Gold user who is covered by an active Service Agreement, please login to the customer portal to submit a case. If you do not know your Customer Portal password or are having trouble logging in, please contact our Customer Value Team.

Customer Portal Login

Partners

If you are a member of the WhatsUp Gold Partner Program and need technical support, please log into the partner portal to submit a case.

Partner Portal Login

Online Support Form

If you cannot use the customer or partner portals, you may also contact our technical support team.

Online Support Form

Managing Licenses and Downloads

Technical Support Hours of Operation

Monday - Friday: 5am - 6pm EST | Right now, it's 02:20 PM in the office.

Closed on major US Holidays: Thanksgiving, November 27; Christmas, December 25; New Year's Day, January 1, 2015.

For technical support during normal business hours:

  • Existing customers who have a support agreement: (678) 287-0700 | Email Us
  • Existing customers who are evaluating a product: (781) 676-5870 | Email Us
  • Evaluators in the US and Canada: (781) 676-5870 | Email Us
  • Evaluators outside of the US and Canada: Email Us