Wouldn’t it be great if you could get an automatic alert every time something in your house or car broke, like when a spark plug or fuse failed, or when a light bulb went out? That way you could fix those problems before they caused you any trouble… If only. For most of us, the prospect of such a smart home is still a distant glimmer in the future, but for IT teams (and others) working in a modern enterprise, you can get automatic notifications when parts of your infrastructure fail, and you can fix those failures before they cause problems. How? With the IT swiss army knife/ticketing system known as ServiceNow.