Professional Services

Let our team of experts get you up and running quickly.
If you have any questions about these services, please contact us.

Quick Start Services

Let our Consulting Services team get you up and running quickly so you can maximize the benefits of your investment in WhatsUp Gold.

Basic
$500
Bronze
$1800
Silver
$2700
Gold
$3600
Installation using either local or remote SQL
Post-installation validation
Assistance with initial credentials setup and first discovery
Map generation and initiation of monitoring
Demonstration of best-practices when creating Layer 2, Dynamic, and Device Groups
Walk-through creation of Actions and Action Policies
Walk-through creation of Alert Thresholds and Notifications
Configuration of device dependencies
Creation of dashboards using out-of-the-box dashboard reports
Walk-through of WhatsUp Gold device roles
Configuration of Network Traffic Analysis settings, retention periods, and dashboard
Configuration of Virtualization Monitoring and walk through of features
Instantiation of built-in Application Performance Monitor profiles
Setup of Configuration Management tasks and walk through of features
Creation of custom built-in monitors
Deployment of Central/Remote editions
Deployment and configuration of scalability pollers
Deployment and configuration of failover manager
 

Health Check Services

Our Consulting Services team will audit your WhatsUp Gold installation and provide recommendations that will help you get more out of your investment.

  • Recommendations on how to optimize your WhatsUp Gold deployment and get the most out of your license
  • Review of any questions or challenges affecting your use of WhatsUp Gold with recommendations
  • A written summary of findings and recommendations

Upgrade Service

Our Consulting Services team will upgrade your WhatsUp Gold deployment from v15.x and above to the latest release. Afterward a health check of the environment is done to ensure everything is functioning as expected. This will also include any troubleshooting if any problems are encountered during the upgrade with the exception of dashboard recreation.

 

Custom Configuration

This service allows our Consulting Services team to focus on deeper more technical requirements specific to your unique deployment. Example services performed under this service include creating:

  • Custom application performance monitoring profiles
  • Custom SQL queries to the WhatsUp Gold database
  • Custom monitors using built-in capabilities based on the customer’s use case
  • Automated resolutions to alerts using built-in capabilities.

Advanced Configuration

This service allows our Consulting Services team to focus on complex and highly-specialized technical requirements specific to your unique deployment. Tasks identified will be documented in a Statement of Work, with timelines and pricing, and submitted to the customer for approval. Example services performed under this service include creating:

  • Custom WhatsUp Gold reports
  • Custom monitors using capabilities that are not built-in to WhatsUp Gold.