Release Notes for Ipswitch WhatsUp Gold v16.4 Service Pack 1
In this File
Release Notes for Ipswitch WhatsUp Gold v16.3 Service Pack 2 (16.3.2)
Release information
Product name |
WhatsUp Gold |
|
Version |
v16.4 Service Pack 1 (v16.4.1) |
|
Release date |
January 27, 2016 |
|
WhatsUp Gold v16.4 Service Pack 1 (16.4.1)
The following released with WhatsUp Gold v16.4 Service Pack 1 (16.4.1).
WhatsUp Gold Features
Added Language Packs for the following languages:
- Japanese
- Chinese Simplified
- Chinese Traditional
- Russian
- French
- German
- Italian
- Spanish
- Portuguese
For more information, see the WhatsUp Gold Language Pack page.
APM plug-in
- Added the following new components to APM:
- File Content Active Check. The File Content component scans for the existence or occurrences of a specified string pattern within application and system log files and uses those file in the application profile of which it is a part.
- JMX. The JMX component allows you to monitor Java applications running on network devices by requesting one or more JMX attributes.
Defects resolved in WhatsUp Gold v16.4 Service Pack 1 (16.4.1)
Defect ID |
Category |
Issues |
WCF-485 |
WhatsConfigured Plug-in |
Corrected an issue that caused WhatsConfigured pl scheduled backup tasks to intermittently fail when SSH credentials were assigned to devices. |
WCF-615 |
WhatsConfigured Plug-in |
Added the ability to throttle connections for tasks in the WhatsConfigured plug-in when backing up devices. This helps prevent the backup device authentication from failing when there are many simultaneous connections received by the authentication server. |
WCN-466 |
WhatsConnected Plug-in |
Corrected an issue that caused Cisco Cat3650 to not report serial number information after performing a Layer 2 discovery. |
WUG-17351 |
WhatConfigured Plug-in |
Corrected an issue that caused the WhatsConfigured plug-in Task Result dialog to display an error that it is unable to view results for the task because an error occurred. The following error message occurred: "Error: Object reference not set to an instance of an object." |
WUG-7809 |
WhatsUp Gold Wireless |
Corrected an issue that prevented some wireless client SSIDs to not display on the wireless map. |
WUG-8548 |
Microsoft Internet Explorer 10 |
Microsoft Internet Explorer 10 caused a looping issue in the WhatsUp Gold web interface during initial setup. This was corrected by a Microsoft HotFix. For more information, see http://support.microsoft.com/kb/2600088. |
WUG-8862 |
Reports |
Corrected an issue that, when exporting the Asset Inventory report to .pdf, resulted in missing devices in the .pdf. |
WUG-15567 |
Installer |
Corrected an issue that caused the WhatsUp Gold installer to fail when the SQL SA account was renamed. |
WUG-16215 |
Device Picker |
Corrected an issue that caused the device picker to error out when attempting to view reports that use the device picker. The following error message occurred: "Error executing child request for handler..." |
Multiple |
Localization |
Corrected multiple issues applicable to translation of the WhatsUp Gold user interface. |
System Requirements
Operating system and virtual environment requirements
This service pack does not require or introduce changes to the v16.4 operating system and virtual requirements.
Database requirements
This service pack does not require or introduce changes to the v16.4 database requirements.
Web server requirements
This service pack does not require or introduce changes to the v16.4 Microsoft IIS requirements.
Framework and accessibility requirements
This service pack does not require or introduce changes to the v16.4 framework and accessibility requirements.
Web and mobile interface requirements
This service pack does not require or introduce changes for internet browsers.
WhatsVirtual supported virtual environments
This service pack does not require or introduce changes to the v16.4 supported virtual environment requirements.
Wireless supported devices
This service pack does not require or introduce changes to the v16.4 wireless supported requirements.
Flow Monitor software requirements
This service pack does not require or introduce changes to the v16.4 Flow Monitor requirements.
Poller Requirements
This service pack does not require or introduce changes to the v16.4 poller requirements.
Installing WhatsUp Gold
Note: WhatsUp Gold v16.4 Service Packs support direct upgrade installations from:
-WhatsUp Gold v15.x
-WhatsUp Gold v16.0.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x
-WhatsUp Gold v16.3.x
-WhatsUp Gold v16.4.x
This release is a full install and may be installed without first installing WhatsUp Gold v16.4. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall.
Configuring WhatsUp Event Log Management Reports for WhatsUp Gold
WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.
Troubleshooting
Potential SQL Server Express installation errors
- DO NOT use Terminal Services or Remote Desktop for the installation. The installation or upgrade may fail.
- A Group Policy Object (GPO), applied on your domain, that has removed or altered the user rights of the
WhatsUpGold_Useraccount on the WhatsUp Gold server can cause a generic 503 Service Unavailable Error to be displayed after the WhatsUp Gold installation. To correct the error and verify/restore applicable settings, see Group Policy Object 503 Service Unavailable Error. - There are known issues with installing WhatsUp Gold on a domain controller, therefore installing WhatsUp Gold on a domain controller is not a supported install scenario.
- Check other services that may be running and stop these services during the install operation. These services include:
- Microsoft SQLServerAgent (for the "
WhatsUp" instance) - Microsoft COM Transaction Integrator
- Microsoft Distributed Transaction Coordinator (MS DTC)
- Microsoft Message Queuing
- Microsoft Search
- MSSQLServerOLAPService
- Microsoft SQLServerAgent (for the "
- If there was a previous, non-default installation of WhatsUp Gold, a "WhatsUp" Data Source (DSN) may still exist. Remove the WhatsUp DSN from the Data Sources (ODBC) Control Panel and restart the install.
Configuring the firewall to allow WMI traffic
WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.
Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.
The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:
- The RPC port (135) is open for connections.
- The DCOM port range is defined and open for connections.
For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.
