In this File
Product name |
WhatsUp Gold |
|
Version |
v16.0 |
|
Release date(s) |
v16.0.0 October 2, 2012 v16.0.2 December 5, 2012 v16.0.3 January 29, 2012 |
|
The following is a list of the new and updated functionality added to Ipswitch WhatsUp Gold v16.0:
General
Note: By default, the WhatsUp Gold poller is installed on the WhatsUp Gold system when you install the WhatsUp Gold application. The WhatsUp Gold poller installation file is included on the WhatsUp Gold host machine in the following location:
. Additional poller licenses may be purchased and added to your WhatsUp Gold system. For more information, see the Using additional Pollers with Ipswitch WhatsUp Gold v16.0.<WhatsUp Gold
Installation Directory>\WhatsUp Poller Installer
nmservicebus.exe
)nmpollingcontroller.exe
)nmdatacollector.exe
)nmmanagers.exe
)nmpoller.exe
)nmtaskcontroller.exe
)nmwireless.exe
)nmmessageserver.exe
)Note: By default, CPU utilization thresholds that were setup prior to Ipswitch WhatsUp Gold v16.0 will continue to evaluate CPU utilization based on individual CPU performance (for example, each CPU of a quad-core CPU is evaluated as individual CPUs). Any new install of Ipswitch WhatsUp Gold v16.0 will, by default, evaluate CPU utilization based on overall device CPU performance (for example, a quad-core CPUs are evaluated as a single CPU). You can modify the CPU utilization thresholds according to your preferences in the web interface at Alert Center > Threshold Library, select an existing CPU threshold, then click Edit.
Monitors
Support has been added to the following monitors in WhatsUp Gold:
The WhatsUp Gold Wireless features allow customers to monitor wireless infrastructure performance historically or in real time. It supports Wireless LAN controllers from Cisco and Aruba hardware vendors, tracks wireless access point (AP) and client history, and alerts operators to problems with wireless equipment.
Added asset inventory and additional new Layer 2 features to WhatsUp Gold Standard and Premium Editions:
The following is a list of the new and updated functionality added to WhatsUp Gold v16.0.3:
Discovery and device role changes
Dashboards
Reports
This WhatsUp Gold v16.0 release includes the following fixes:
Category |
Issues |
Defect ID |
Active Monitors |
WhatsUp Gold's new polling engine corrected an issue that did not respect critical monitors when two or more of the same active monitor types was used on separate interfaces. |
14981 |
|
Resolved a problem that caused the SNMP Active Monitor setting Rate of Change to work only when the polled value increased, now the Rate of Change also reflects when the polled value decreases. |
17900 |
|
Devices monitoring ping using an IPv6 address now retry according to the retry settings. |
18221 |
|
Fixed a problem that caused the rescan of a device from the device properties active monitors tab on the WhatsUp Gold admin console to reset the independent poll frequency on active monitors back to the default frequency. |
18339 |
Performance Monitors |
Fixed an issue that caused a "Too many interfaces" error when users populated the Interface Utilization monitor. |
10242 |
|
Added a note in the Help that Disk Utilization Performance Monitor notifies users that Linux systems hold 5% of disk space in reserve. |
17598 |
|
Fixed a problem that prevented users from modifying a performance monitor's Data Collection Interval. |
19194 |
Reports |
All interfaces now display on the Interface SSG report's configuration dialog so that users can select the appropriate interface to graph in Interface SSG reports. |
12058 |
|
Fixed an issue that caused Remote TopX Reports to not work when they were added to a dashboard by anyone but the Admin user. |
13980 |
|
Fixed an issue that caused IP addresses in the Address column on the WhatsUp Gold web interface to sort numerically rather than by octet. |
15593 |
|
Fixed an issue that prevented users from viewing all available groups when browsing groups and logged in to WhatsUp Gold with LDAP/AD credentials. |
17203 |
|
Fixed a WhatsUp Gold web interface navigation exception that occurred at times when users logged into the web interface. |
17312 |
|
The SNMP Trap and Sylog Report no longer cause Runtime errors when report rows are set to 250 or more and there are a large number of traps or syslogs. |
17320 |
|
Fixed an issue that caused an error in Alert Center's WhatsUp Gold Health threshold when checking the Flow Monitor database for bounce traffic. |
17358 |
|
The installer now does not allow WhatsUp Gold to install IIS on domain controllers to prevent WhatsUp Gold web interface functionality issues that previously occurred. |
17551 |
|
Fixed an issue that prevented users from launching the Device Status Report from the Map View unless user has Manage Device Groups right. |
17693 |
|
Resolved an issue that allowed users to view other user group folders in the group/device picker on the WhatsUp Gold web interface. |
17771 |
|
Corrected an issue that allowed web users with group restrictions to view devices outside their groups when selecting the All Devices dynamic group. |
18109 |
|
Fixed an issue that prevented users that used LDAP credentials for an Active Directory user from exporting reports to |
18331 |
|
Fixed an issue that caused Remote Site Dashboards to not refresh after switching to a different dashboard. |
18350 |
|
Fixed an issue that caused invalid and/or no device popup information when hovering over remote devices, in Remote dashboard reports, and lead to null reference exceptions in some cases. |
18442 |
|
Fixed an issue that caused device-specific monitor reports to display a device other than the device originally selected. |
18451 |
Flow Monitor Plug-in |
Exports to PDF no longer fail when filters are applied to the Interface Details report. |
17579 |
|
Fixed an issue that caused errors when users attempted to delete Flow Monitor sources that were manually added to the list of sources. |
17585 |
|
Fixed an issue that prevented users from deleting Flow Monitor aggregate sources. |
17724 |
|
Fixed a problem that prevented the Flow Monitor Source List dashboard report from displaying interfaces for Flow sources. |
17733 |
|
Flow Monitor now supports 64-bit counters from Netflow v9 devices. |
18236 |
WhatsVirtual |
Fixed an issue that prevented the Instant Virtualization Workspace Report from loading. |
15470 |
|
WhatsVirtual can now collect CPU and Memory Performance Monitor data for VMs that are not clustered on vCenter. |
18293 |
This WhatsUp Gold v16.0.1 release update replaces the WhatsUp Gold v16.0 release. The update includes new install scripts that correct some upgrade issues for specific environments and conditions only. There is one minor fix included to correct an artifact issue with some versions of Google Chrome. If you have already installed WhatsUp Gold v16.0, it may not be necessary to update to WhatsUp Gold v16.0.1, unless you have concerns with the Google Chrome artifact issue. An updated patch that addresses functional issues identified in WhatsUp Gold will be released separately in a later release. For additional details, see the notes below:
Category |
Issues |
Defect ID |
Database |
v16 database upgrade statistics errors. During upgrade installations to WhatsUp Gold v16.0, some users encounter the following error message: |
20734 |
|
During install, a fatal message said that Microsoft SQL Server 2005 failed to upgrade to SQL Server 2008 R2. This is not a fatal error; you can now continue to upgrade allowing WhatsUp Gold v16 to operate with SQL Server 2005 Express Edition. In the install dialog, click Yes to continue installing WhatsUp Gold. |
20782 |
Install |
During install, the upgrade encountered a trigger error message: |
20746 |
Web interface |
Some versions of Google Chrome displayed an unexpected rectangle artifact on the WhatsUp Gold web interface Error Logs and Dashboard pages. The rectangle artifact has been resolved so that it no longer displays in the WhatsUp Gold web interface when using Chrome. Run the WhatsUp Gold v16.0.1 installer to resolve this issue. |
20730 |
This WhatsUp Gold v16.0.2 release update replaces the WhatsUp Gold v16.0 and v16.0.1 releases. For additional details about the issues that were corrected in this release, see the notes below:
Category |
Issues |
Defect ID |
Actions |
Actions now apply the "only if the following state was reached" setting when used in an Implicit Action Policy. |
20756 |
Alert Center |
Fixed an issue that caused alerts on disk drives that were not selected for monitoring on a device. |
20753 |
Devices |
Fixed an issue that caused a device group icon to maintain the color of the device that was removed rather than turning gray for an unknown state. |
20640 |
|
Fixed an issue that caused polling of a device by hostname to work improperly on devices that use DHCP servers for IP address management. |
20733 |
|
Empty device groups no longer cause incorrect worst state propagation on the device group. |
20861 |
Discovery |
The WhatsUp Gold help now indicates that only Device Session percent variables can be used in scheduled discovery email messages. |
19819 |
|
Fixed an issue that caused a VMware discovery scan to add VM devices as additional IP addresses to existing virtual machines rather than adding as new VM devices. |
20761 |
|
Fixed an issue that caused the discovery service to become unresponsive after a device responds to an SNMP query with unexpected characters during an SNMP scan. |
20858 |
|
Fixed an issue that caused WhatsUp Gold Smart Scan discovery, when using a seed device that has multiple interfaces with assigned IP addresses, to add to WhatsUp Gold as multiple devices with one IP address instead of adding as one device with multiple interfaces. |
20863 |
General |
Added general WhatsUp Gold performance enhancements to help particularly with systems operating on the lower-end of the WhatsUp Gold hardware requirements. |
20828 |
Monitors |
Fixed an issue that prevented active monitor link line colors from changing after an active monitor is disabled and further prevented the active monitor report from reflecting the monitor's disabled state. |
20699 |
|
Network interfaces used in addition to the default network interface are no longer ignored when polling for active monitors. |
20743 |
|
Fixed an issue that caused unexpected changes in reported interface utilization data due to an "Automatic Detection" value found in interface counters. |
20762 |
|
Fixed an issue that prevented users from modifying performance monitors after upgrading to WhatsUp Gold v16. |
20763 |
|
Interface utilization graph calculations now respect the manually set interface speed in the data calculation. |
20770 |
|
Fixed an issue that caused state changes to improperly function when devices with up dependencies on other devices have no assigned active monitors. |
20775 |
|
Fixed an issue that caused the email active monitor to work improperly when the device to which it was assigned was assigned to a remote poller. |
20811 |
|
Corrected logging issues for Custom SNMP Performance Monitor data logs. |
20868 |
|
Fixed an issue that prevented the memory performance monitor from collecting data from some devices. |
20875 |
|
WhatsUp Gold 16.0 now uses the UCDavis MIB to get CPU information from Unix/Linux devices. |
20911 |
Program Options |
Report Data help now includes the updated default settings for the length of time report data is stored for Performance Monitors. |
20837 |
Reports |
Fixed an issue that caused the Top 10 Disk Utilization dashboard report to show disks that were not selected during configuration of the coinciding performance monitor for a device. |
20751 |
|
Fixed an issue that caused Scheduled Reporting to produce |
20765 |
|
Fixed an issue that prevented performance monitor report graphs from refreshing after upgrading to WhatsUp Gold v16. |
20801 |
Web Interface |
Fixed an issue that caused various browsing errors to localhost after upgrading from WhatsUp Gold 14.4 or earlier to WhatsUp Gold 16.0.1. |
20854 |
|
Fixed an issue that caused a wireless exception error that read, "The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly," in the Bandwidth performance chart. |
20988 |
WhatsConnected Standalone 3.1.1 |
Layer-2 links now load and rebuild correctly when exporting to WhatsUp Gold from WhatsConnected 3.1.1. |
20829 |
This WhatsUp Gold v16.0.3 release update replaces the WhatsUp Gold v16.0, v16.0.1, and 16.0.2 releases. For additional details about the issues that were corrected in this release, see the notes below:
Category |
Issue |
Defect ID |
Discovery |
Fixed an issue that could prevent virtual discovery using the WhatsUp Gold Discovery Console from finding all VM guests associated to a vCenter Server or VMware Host. |
21325 |
|
Wireless discovery now correctly identifies Cisco 2500 series WLC devices and their associated access points. |
21189/21279 |
Map |
Fixed an issue that caused maps exported to WhatsUp Gold from WhatsConnected to improperly display device types and icons. |
17274 |
Performance Monitors |
Fixed an issue that caused certain devices to display "N/A" instead of percentage used (prevented transmit data) on the Interface Utilization performance monitor after an upgrade to WhatsUp Gold 16.0.2. |
21114 |
|
Fixed an issue that could cause custom SNMP performance monitors to constantly record a 0 value during polling, after upgrading to 16.0 or 16.0.2.. |
21134 |
|
Fixed an issue that could cause the NmPoller process to terminate unexpectedly with a "Sequence contains more than one element" error after enabling collection of performance monitor data on virtual guests. |
21179 |
Reports |
Fixed an issue that could cause an "Interface not found" error to appear in the Interface SSG Dashboard report when configured for a device with a large number of interfaces. |
12058 |
|
Fixed an issue that caused only the first page of WhatsConfigured web report values to export to .pdf. |
21052 |
These release notes apply to all editions of WhatsUp Gold. However, some features referenced in the release notes are only available in certain editions. WhatsUp Gold is available in three primary editions. Each edition tailors features to meet the diverse network management needs, from small networks to those spanning multiple geographic locations. Learn more about WhatsUp Gold product editions and get a detailed view of the WhatsUp Gold product comparisons on the WhatsUp Gold web site.
WhatsUp Gold also offers a variety of optional products to provide a full-line of advanced network monitoring tools:
WhatsUp Gold WhatsConfigured. This configuration management plug-in enables effective management of one of the most critical assets on your networkdevice configurations. It automates the key configuration and change management tasks required to backup, compare, and upload configuration files for networking devices. WhatsConfigured maintains and controls configuration files and alerts when any configuration changes are detected. For more information, see the WhatsUp Gold web site.
WhatsUp Gold Flow Monitor plug-in for WhatsUp Gold leverages Cisco NetFlow, sFlow, J-Flow, and Border Gateway Protocol (BGP) data from switches, routers, and Adaptive Security Appliances (ASA) to gather, analyze, report, and alert on LAN/WAN network traffic patterns and bandwidth utilization in real-time. It highlights not only overall utilization for the LAN/WAN, specific devices, or interfaces; it also indicates users, applications, and protocols that are consuming abnormal amounts of bandwidth, giving you detailed information to assess network quality of service and quickly resolve traffic bottlenecks. WhatsUp Flow Monitor protects network security by detecting unusual activity, such as that exhibited by viruses, worms, DOS attacks, and other rogue activity directed at your network. Comprehensive reporting takes the raw real-time network traffic data from routers and switches and presents you with useful information to understand trends, utilization, and where network bandwidth is consumed. For more information, see the WhatsUp Gold Flow Monitor User Guide on the WhatsUp Gold web site.
WhatsUp Gold WhatsVirtual. This plug-in lets you monitor virtual environments using WhatsUp Gold. The WhatsVirtual plug-in provides WhatsUp Gold with the ability to discover, map, monitor, alert, and report on virtual environments. For more information, see the WhatsUp Gold web site.
WhatsUp Gold VoIP Monitor. This plug-in for WhatsUp Gold measures your network's ability to provide the quality of service (QoS) necessary for your VoIP calls on your LAN and WAN links. After a simple setup, the VoIP Monitor accesses Cisco IP SLA (service level agreement) enabled devices to monitor VoIP performance and quality parameters including jitter, packet loss, latency, and other performance values. The plug-in's full integration with WhatsUp Gold allows you to easily view graphs and metrics for bandwidth and interface utilization and troubleshoot network issues that affect VoIP performance. For more information, see the WhatsUp Gold web site.
WhatsUp Gold WhatsConnected. This application is a Layer 2/3 network mapping tool that discovers, maps and documents your network down to the individual port, making it simple to visualize the physical topology and understand device interconnections. This application is a standalone and is used separately from an instance of WhatsUp Gold. For more information, see the WhatsUp Gold web site.
WhatsUp Log Management. This application suite provides comprehensive event and Syslog log collection, monitoring, analysis, reporting and storage for your network. The suite includes Event Analyst, Event Archiver, Event Alarm and Event Rover. For more information, see the WhatsUp Gold web site.
AlertFox End-User Monitor. This application provides comprehensive synthetic web transaction monitoring capabilities from an end-user perspective. With just a push of a button, a browser-based recorder captures all the steps involved in a web transaction, so you can periodically exercise and measure mission-critical transactions as often as you need to. AlertFox EUM is offered as Software-as-a-Service (SaaS), has minimal software to install, and requires no long-term financial commitments. For more information, see the WhatsUp Gold web site.
WhatsUp Gold Failover Manager. The WhatsUp Gold Failover Manager is designed to make your network monitoring and management tasks more resilient for high availability operation. It ensures continuous visibility into the health of the monitored infrastructure when the performance or connectivity of the primary WhatsUp Gold server is impaired. In such cases a secondary 'failover' server can be automatically set to take over monitoring tasks. WhatsUp Gold Failover Manager is integrated into the Alert Center for appropriate notifications and escalations. For more information, see the WhatsUp Gold site.
WhatsUp Gold Flow Publisher. This application provides a unique insight and visibility into your network traffic for every device, whether they natively support flow monitoring or not. Flow Publisher makes flow monitoring possible for every network segment and for literally every device. By capturing raw traffic from the network and converting it into standard NetFlow records, Flow Publisher puts you in complete control and conversing in a language your users understand. For more information, see the WhatsUp Gold site.
IP Address Manager. This application provides an automated solution to the cumbersome and error prone task of inventorying network address usage. IP Address Manager discovery scans provide you with an extensive breakdown of your network's subnets, DHCP, and DNS servers. These discovery scans can be scheduled to run automatically to gather up-to-date inventory information on a daily basis. Inventory information can be saved, exported, and distributed in multiple formats as reports. For more information, see the WhatsUp Gold site.
Important: There are known issues with installing WhatsUp Gold on a domain controller, therefore installing WhatsUp Gold on a domain controller is not a supported install scenario.
Note: While we recommend operating WhatsUp Gold on server class OSs, the following OSs are supported.
Ipswitch supports WhatsUp Gold operating on the following Windows operating systems:
Ipswitch supports WhatsUp Gold operating on the following Windows Server platforms:
Please note the following considerations for operating WhatsUp Gold in virtual environments:
Important: If WhatsUp Gold is hosted in virtual environments, to avoid licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating.
Important: WhatsUp Gold requires dual-core processors @ 2.4 GHz (min). If you are installing WhatsUp Gold on a Virtual Machine, make sure that your guest VM has at least two CPU cores allocated to it. Refer to additional Hardware requirements guidelines in the table below.
WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers:
If you install WhatsUp Gold on: |
You have these database options: |
|||
|
Microsoft® SQL Server® 2008 R2 Express Edition 32-bit or 64-bit Local/Remote |
Microsoft® SQL Server® 2005 Standard |
Microsoft SQL Server 2008 or 2008 R2 Standard or Enterprise |
Microsoft SQL Server Cluster 2005, 2008, or 2008 R2 |
Windows 7 Ultimate |
|
|||
Windows Vista Ultimate |
|
|||
Windows Vista Business |
|
|||
Windows Server 2003 SP2 |
* |
|||
Windows Server 2003 R2 SP2 |
* |
|||
Windows Server 2008 SP2 |
||||
Windows Server 2008 R2 |
*Windows Enterprise or Datacenter
Warning: WhatsUp Gold will not function properly if the 'no count' option for the SQL Server instance which hosts the WhatsUp Gold database or the replication feature of the SQL Server for the WhatsUp Gold database is enabled.
Important: If using Microsoft SQL Server Cluster 2005, 2008, or 2008 R2, WhatsUp Gold must be configured to use a remote database. Installing WhatsUp Gold on the same server as the database cluster is not supported.
Important: WhatsUp Gold does not support non-English versions of Microsoft® SQL Server® 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server Cluster 2005, 2008, or 2008 R2.
Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold. These services are provided by one of the following web servers:
If you install WhatsUp Gold on: |
|
||
|
IIS version 7.x |
IIS version 6 |
|
Windows 7 Ultimate |
|
|
|
Windows Vista Ultimate |
|
|
|
Windows Vista Business |
|
|
|
Windows Server 2003 SP2 |
|
|
|
Windows Server 2003 SP2 R2 |
|
|
|
Windows Server 2008 SP2 |
|
|
|
Windows Server 2008 R2 |
|
|
Following is a list of supported web servers and specific requirements for each version:
Important: For IIS 7.x, the .NET Framework Windows Communication Foundation (WCF) HTTP Activation and the Windows Communication Foundation (WCF) Non-HTTP Activation OS feature/component options must NOT be enabled. When the Microsoft .NET Framework option is enabled (as required), these features could also be enabled automatically. Make sure that you expand the options under the Microsoft .NET Framework option and ensure that the .NET Framework Windows Communication Foundation (WCF) HTTP Activation and the Windows Communication Foundation (WCF) Non-HTTP Activation feature/component options are NOT enabled.
Note: The installation program automatically installs/enables IIS 7 on platforms where it is supported. If needed, you can verify which IIS 7.x OS features are installed/enabled and properly configured from the Turn Windows features on or off dialog. Verify that Web Server, ASP, Static Content, HTTP Redirection, and Default Document Web Server (IIS) Roles Services have been installed and are enabled.
Note: You must manually install IIS 6 using the instructions provided in the Microsoft Windows documentation that is included with your operating system or using the Installing and Configuring WhatsUp Gold guide.
WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages in support of scripting and software accessibility. The following is a list of the required software framework and support packages:
Important: .NET Framework 2.0 or 3.0 or 3.5 must be installed/enabled prior to running the installation program. On all Windows OSs supported by WhatsUp Gold, you can install/enable the .NET Framework 3.0 or 3.5 by enabling the .NET Framework feature in the OS options.
The following web clients and mobile device interfaces are supported for use by WhatsUp Gold:
Note: Canvas is required to view Wireless and WhatsVirtual maps. If using these WhatsUp Gold plug-in features, make sure that you use Internet IE 9 or later, Firefox 11.x, or Chrome 18.x.
The WhatsVirtual plug-in supports virtual hosts and virtual machines running on the following virtual environments:
Important: Because of the volume of data collected and stored for Wireless, we recommended that you use Microsoft® SQL Server® 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server Cluster 2005, 2008, or 2008 R2 to store the data collected by WhatsUp Gold. See Installing WhatsUp Gold using advanced options for more information.
The Wireless plug-in supports the following wireless devices:
Important: If you are monitoring Cisco Aironet Autonomous access points we recommend that you run IOS 12.3 or newer. WhatsUp Gold may report inaccurate data if you are using an older IOS version.
WhatsUp Gold Flow Monitor has the same base system requirements as Ipswitch WhatsUp Gold v16.0. In addition, WhatsUp Gold Flow Monitor requires:
Note: WhatsUp Gold Flow Monitor performs well in most installations that use SQL Server 2005 Express. However, some large data collections (those that require 4 GB of data storage or more or where data is collected and archived over a long period of time) may require 32-bit MS SQL Server 2005 Standard or Enterprise Edition, 32-bit or 64-bit Microsoft SQL Server 2008 or 2008 R2 Standard or Enterprise Edition, or 32-bit or 64-bit Microsoft SQL Server Cluster 2005, 2008, or 2008 R2 (all editions except Microsoft SQL Server Express edition).
The following hardware requirements provide minimum suggested guidelines for WhatsUp Gold installations.
Note: Because of enhanced features and capabilities, WhatsUp Gold v15 and prior users may experience increased CPU and Memory utilization with WhatsUp Gold v16.
Note: Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.
|
100 Devices / |
2,500 Devices / |
20,000 Devices / |
||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Processor(s) |
WhatsUp Gold: Dual-core |
WhatsUp Gold: Quad-core |
WhatsUp Gold Server: Eight-core |
||||||||||||||
Processor speed |
2.4 GHz or more |
2.4 GHz or more |
2.4 GHz or more |
||||||||||||||
RAM |
4 GB |
8 GB |
WhatsUp Gold Server: 8 GB |
||||||||||||||
Database type |
SQL Server 2008 Express Edition |
Dedicated Microsoft® SQL Server® 2005 / Microsoft SQL Server 2008 or 2008 R2 Standard 64-bit |
Dedicated Microsoft® SQL Server® 2005 / |
||||||||||||||
Hard drive |
15 GB or more |
|
|
||||||||||||||
Network interface card |
100 Mbps (1 Gbps preferred) |
100 Mbps (1 Gbps preferred) |
1 Gbps |
||||||||||||||
CD-ROM or DVD-ROM |
Required if installing from CD-ROM. Not required for download installations. |
Required if installing from CD-ROM. Not required for download installations. |
Required if installing from CD-ROM. Not required for download installations. |
||||||||||||||
Video display resolution |
1280 x 1024 or higher |
1280 x 1024 or higher |
1280 x 1024 or higher |
||||||||||||||
Sound card |
SAPI-capable sound card required for Text-to-Speech actions |
SAPI-capable sound card required for Text-to-Speech actions |
SAPI-capable sound card required for Text-to-Speech actions |
||||||||||||||
Modem and phone line |
Required for pager, SMS, and beeper actions; modem pooling is not supported |
Required for pager, SMS, and beeper actions; modem pooling is not supported |
Required for pager, SMS, and beeper actions; modem pooling is not supported |
||||||||||||||
GSM modem |
Required for SMS Direct actions |
Required for SMS Direct actions |
Required for SMS Direct actions |
*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.
WhatsUp Gold is capable of polling up to 20K devices and up to 100K monitors. Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. This is referred to as clustered polling. Using clustered polling, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server. For more information, see Using additional Pollers with Ipswitch WhatsUp Gold v16.0.
|
Minimum recommended |
|
---|---|---|
Processor(s) |
Dual-core |
|
Processor speed |
2 GHz |
|
RAM |
4 GB |
|
Hard drive space for application |
2 GB |
|
Network interface card |
100 Mbps |
|
Note: WhatsUp Gold v16 supports direct upgrade installations from WhatsUp Gold v14.x or v15.x.
The information provided below is supplementary to the instructions provided in the Installing and Configuring Ipswitch WhatsUp Gold v16.0 guide, which contains instructions for installation, upgrade, repair and uninstall. Before installing, make sure that you review the WhatsUp Gold System Requirements.
Important: There are two known issues documented in the Known Issues (Monitors) section below that may need to be addressed after you have completed the WhatsUp Gold v16 installation: 1) CPU and Disk performance monitor data not displaying in VMware Guest reports on an upgrade install and 2) Interface performance monitor data stops collecting data on VMware Guest on an upgrade install. These issues only occur, when you have upgraded from WhatsUp Gold v15 to WhatsUp Gold v16, on VMware guest systems when monitoring SPECIFIC CPUs, Disks, or interfaces. Refer to the Known Issues below for more information about how to correct these issues.
The application software for the following plug-ins is installed when you install WhatsUp Gold. When you activate a WhatsUp Gold license that includes a plug-in, the plug-in is activated and you will have access to that plug-in without performing any additional installation activities.
For more information on running the WhatsUp Setup program, see Running WhatsUp Setup in the Installing and Configuring Ipswitch WhatsUp Gold v16.0 guide.
Installing WhatsUp Gold is a simple straightforward process, however there are several decisions that you must make, and options that you should be aware of before you install WhatsUp Gold.
Important: If you want to change the SQL Server user account, the account you want to use must have the same permissions as the 'sa' account. The password you create must meet any password complexity rules enforced by the local server or domain.
Note: WhatsUp Gold supports configuration for Least-Privileged User Account (LUA). This configuration requires that the SQL login be the owner of the application databases, but it does not require any further rights or elevated permissions to the SQL instance. For instructions on how to make this modification, see the WhatsUp Gold Database Migration and Management Guide.
Note: We recommend that port 80 be used for the WhatsUp Gold web site. If another port number is used, the URL for the WhatsUp Gold web site will require that port number to be appended to the hostname or IP address when forming the URL. For example if you chose 8888 as the port number instead of 80 your URL for a WhatsUp Gold install on the local host would be: localhost/nmconsole:8888
Note:If port 80 is used by a current IIS web site, you must either allow WhatsUp Gold to disable that web site and take over port 80, or choose another port.
Note: The default database name for the WhatsUp Gold database is WhatsUp
, and the default name for the Flow Monitor database is Netflow
.
Note: The Netflow Archive database will use the Flow Monitor database name with the letters 'Ar' appended to the end. The default name for the Flow Monitor Archive database is NetflowAr.
WhatsUp Gold version 16.0 provides integration with the Event Log Management central database. For access to ELM reports and data, you must also have ELM products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using ELM Reports in Ipswitch WhatsUp Gold v16.0.
Potential SQL Server Express installation errors
WhatsUp
" instance)Configuring the firewall to allow WMI traffic
WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.
Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.
The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:
For more Troubleshooting information, see the Troubleshooting section in the application Help or User Guide.
The following are known issues in WhatsUp Gold v16.0 / v16.0.1 / v16.0.2/16.0.3:
Category |
Issues |
Defect ID |
Permissions |
If you are upgrading from a prior version of WhatsUp Gold to v16.0.3 and have Group Access Rights enabled, you must set permissions for the new Layer 2 Maps device group after the upgrade completes. For security purposes, group access rights for this new group must be set by an administrator. |
N/A |
Database |
During install, the Microsoft SQL Server 2005 upgrade failed due to SQL Server 2008 R2 Native Client being already installed on the WhatsUp Gold server. To workaround this issue, uninstall SQL Server 2008 R2 Native Client, restart the WhatsUp Gold system, then re-run the WhatsUp Gold installation program. |
20739 |
Discovery |
The "Use SNMP SysName to name devices" and "Resolve host names" discovery options cannot be used together - The discovery option "Use SNMP SysName to name devices" does not work if the "Resolve host names" option is enabled. To use the "Use SNMP SysName to name devices" option, disable the "Resolve host names" option. |
21342 |
|
Discovery issue for large sets of devices - In some cases, during discovery or when adding devices that have been discovered in WhatsUp Gold, an error message may occur that indicates a script timed out for the |
19203 |
|
Scheduled Discovery start time format issue - The Start Time setting in the WhatsUp Gold console Scheduled Discovery Settings dialog displays in the 24 hour format regardless of the Program Options Regional settings selection. |
19535 |
|
Rescan feature does not respect interface naming priorities - When you use Active Monitors Rescan (rediscover) from the WhatsUp Gold console application, rescan searches for the device ifAlias, it does not search for ifName, but rather skips to ifDescr if no ifName is found. Because of the rescan process difference in the WhatsUp Gold console application, the original interface comments in the device list may change when you use Rescan. |
19931 |
Install |
New WhatsUp Gold install error on Windows 2003, causing HTTP Error 404 - File or directory not found error - When installing a new WhatsUp Gold build on a PC that is running Windows 2003, you must add a wildcard application mapping in IIS6 in order to correctly display the web interface. For more information, see KB Article: Getting the Web page error "HTTP Error 404 - File or directory not found" at the log in page after installing WhatsUp Gold on a Win2k3 (64bit or 32bit) system. |
18226 |
|
Cannot browse for existing SQL Server installation from WhatsUp Gold install application - When installing WhatsUp Gold and opting to use and existing installation of SQL Server, you must enter the SQL Server name manually as the WhatsUp Gold installer does not currently support browsing to the SQL Server name. |
18949 |
|
Ipswitch TFTP Server install issue - In some install cases during a WhatsUp Gold installation process, users may experience a message that says Ipswitch TFTP Server failed to install. To work around this issue, go to the install folder (usually |
19042 |
Maps |
Wireless and WhatsVirtual Maps display issue with IE 8 - Wireless and WhatsVirtual maps do not display in Internet Explorer 8. Users running Windows 2003 must use an alternate web browser to view maps. |
N/A |
Monitors |
Performance Monitor Split Second Graph issue - When WMI on a target device stops responding, Split Second Graphs (SSG) may cause the WhatsUp Gold web interface to freeze. |
17775 |
|
Wireless historical IP address update issue - The IP address information in a wireless database table gets updated if the IP address of a client device changes. This will cause historical information on the Clients page to show the current IP address for historical sessions and not necessarily the IP address at the time of the session. This could cause an IP address for a historical time window to not be associated to a client, or could cause the wrong client (because it now has the IP address) to be associated. |
19152 |
|
CPU and Disk performance monitor data not displaying in VMware Guest reports on an upgrade install - CPU and Disk performance monitors on VMware guest systems (when monitoring SPECIFIC CPUs and Disks only on a VM Guest) do not show data in the report graph after upgrade from WhatsUp Gold v15 to WhatsUp Gold v16. To correct this issue, right-click the device for which you want to apply the CPU and Disk Utilization performance monitor properties, then click Properties > Performance Monitors. The Device Properties Performance Monitors dialog appears. Select CPU Utilization and/or Disk Utilization options. The report data will begin displaying in reports. |
20532 |
|
Interface performance monitor data stops collecting data on VMware Guest on an upgrade install - Interface performance monitors on VMware guest systems (when monitoring by SPECIFIC interfaces only on a VM Guest) stop polling after an upgrade from WhatsUp Gold v15 to WhatsUp Gold v16. To correct this issue, right-click the device for which you want to apply the Interface Utilization performance monitor properties, then click Properties > Performance Monitors. The Device Properties Performance Monitors dialog appears. The Device Properties Performance Monitors dialog appears. Select the Interface Utilization option. The data will begin collecting and displaying in associated reports. |
20534 |
Powershell |
PowerShell only supports the LOCAL SYSTEM account and cannot access snap-ins from other user profiles. |
N/A |
Reports |
Scheduled Reports upgrade issue - Scheduled reports created in versions of WhatsUp Gold prior to v15 may not work correctly following a WhatsUp Gold upgrade and need to be re-created if issues occur. There should be no issues if the report URL is corrected. |
17349 |
|
Wireless Dashboard Report issues - When multiple controllers or autonomous access points have the same SSID configured, but poll at different latencies as shown in the examples below, bandwidth and client count data may display incorrectly. "Gaps" may appear briefly between polling samples or some polls may appear with less or more data than expected. |
19334 |
Web interface |
Device Bulk Field Change - When you apply a custom performance monitor Bulk Field Change for a group of devices, the Data collection interval data changes back to the default 10 minutes setting each time the dialog refreshes. You can work around this issue by first selecting all of the performance monitors you want to enable, set the Data collection interval times for each monitor, then click OK. |
16927 |
|
LDAP Paging Support issue The Lightweight Directory Access Protocol client library used by WhatsUp Gold (OpenLDAP) does not support paging. Depending on your version of Windows, if you have more than 1000 Active Directory groups, only the first 1000 will be returned in an LDAP query. Any groups not returned cannot be retrieved and subsequently cannot be used with WhatsUp Gold. For more information, see the related KB article, LDAP-Unable to add domain group. |
17299 |
|
Device Groups not displayed on browser - When running WhatsUp Gold on Internet Explorer 9, the Device Group on the WhatsUp Gold web interface does not display unless you add |
18658 |
|
Web interface IPv6 incompatibility - When WhatsUp Gold is installed on an IPv6 enabled system, make sure that you use IPv4 compatible addresses to access the WhatsUp Gold web interface. |
18998 |
|
Viewing Device/Device Discovery Tab in IE9 The Device tab and Device Discovery tab in the WhatsUp Gold web interface does not display properly when using Internet Explorer 9 on a computer running Microsoft Server 2008 R2. To solve this setting issue:
|
19044 |
|
Multiple login attempts with Google Chrome browser - When you clear the Google Chrome browser cache, in some cases, you may have to attempt logging in to the WhatsUp Gold web interface up to three times before a successful login occurs. |
19179 |
|
Web interface hover popup update issue with IE 8 and 9 - The hover pop-up state is not updated beyond the first time you hover your mouse over a device in IE 8 and 9. After this information is cached, the state information is not updated until you log out and log back into WhatsUp Gold again. |
19435 |
|
Group Policy Object 503 Service Unavailable Error - A Group Policy Object (GPO) applied on your domain which has removed or altered the user rights of the |
N/A |
|
Wireless and virtual features regional date format issue - WhatsUp Gold wireless and WhatsVirtual features may display report information in a regional date format that does not match other WhatsUp Gold regional date formats. To correct this issue, see the related KB article, Changing WhatsUp Gold v16 regional date format for WhatsUp Gold wireless and WhatsVirtual features. |
N/A |
VMware |
VMware host recognition error - When a single VMware host uses multiple IP addresses and are added to WhatsUp Gold via Smart Scan in the web interface or console application, you may encounter errors when configuring monitors for the VMware host. If this occurs, manually change the VMware device IP address (Device Properties > General > Address) to another VMware IP address that the host uses so that WhatsUp Gold will recognize the VMware host correctly. |
19259 |
Flow Monitor Plug-in |
Flow Monitor Group name limitations - Flow Monitor Group names do not allow for names that use special characters (such as !@#$%^&*()_+{}:"). |
19515 |
WhatsConfigured Plug-in |
Adding a VLAN to a Foundry switch - When adding a VLAN to a Foundry switch using WhatsConfigured plug-in, ports must be added to the VLAN in order for the VLAN to actually be created on the device. Prior to adding ports to the VLAN WhatsConfigured will report the operation is successful, but SNMP packets are not sent to the device until ports are added. Rediscovery of the device before adding ports will result in the VLAN being removed from WhatsConfigured because it does not yet exist on the device. Users must first assign a port to the VLAN on the switch prior to rediscovery. For more information, see the related KB article, Adding a VLAN to a Foundry switch reports success but does not send SNMP packets to the device and no VLAN is created. |
20365 |
Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold web site.