By Megan Assarrane
With the holiday’s right around the corner, it is time for self-reflection and to focus on the people that are really important in your life – like your SysAdmin (aka your Systems Administrator). As one of the most important people you encounter during your work day, SysAdmins ensure that the network remains online and available so that you can access critical applications and be productive in your job function. It’s not an easy job and the general lack of appreciation this group feels only adds to the strain.
We recently conducted a survey that revealed IT professionals are working harder than ever, but are still feeling underappreciated. Overall they are suffering from a general lack of respect within their organization. More than 250 SysAdmins in the U.S. took our survey and results revealed that SysAdmins aren’t looking for grand gestures – they just want to be recognized.
As we prepare to give thanks this holiday season, here are some reasons to be thankful for your SysAdmin:
- One out of every two SysAdmins (50 percent) spends between 40-60 percent of their time reacting to network or user problems, an increase of more than 10 percent from last year. While we are spending time creating these problems, we should also be spending the time to thank the people that fix them.
- Close to one in six (17 percent) indicated they spend a massive 60-80 percent of their time dealing with frustrations on their networks as a result of poor network behavior.
- 34 percent would like x-ray vision to figure out the source of a problem on a network, but if that isn’t possible, half of them would just be happy with users taking a step back from online streaming.
- Just over a third (36 percent) would like users to reboot their machines before asking for help. This is one small step for the common user and one giant step for the SysAdmin.
- More than a third (36 percent) of SysAdmins simply want recognition for having a tough job, practically doubling from last year’s survey.
While some may think SysAdmins are knights in shining armor with a steal sword, it’s time their Halloween costumes come off and we realize they are just regular people who would like to hear a simple “thank you” or “I couldn’t get my job done without you.”This year when you are thinking about who you should be thankful for, make sure your SysAdmin is at the top of your nice list – and your bad IT habits on the naughty network list.
These IT pros work hard to arm their colleagues with the technology and support that is needed to do their jobs. Offer them some relief, invite them over for Thanksgiving desert and make sure you are the one saying a humble “thank you.