A university network supports a broad population of students, faculty and others who all rely on a wireless network to do their work. Consider the user population. A big segment of it grew up with the Internet. And they have little patience for dead spots that don’t provide access to it.
When the IT Administrator at an Italian manufacturing company started his job, the IT team was manually monitoring the network on a problem-by-problem basis. Besides the understandable drain on resources, he told us that this situation was affecting the quality of service provided to their business users. His team set about looking for a proactive network monitoring tool and ended up trying out Ipswitch WhatsUp Gold.
A major southern US city school district with more than 40,000 students reached out to Ipswitch for help after a failed attempt to implement another company’s network monitoring software. Increased security concerns were driving the school system to increase investment in building and campus safety precautions, but the monitoring software wasn’t cooperating. Enter WhatsUp Gold.
Two regional auto parts companies merged to increase their competitiveness with national chains and almost immediately ran into an unexpected problem. The IT manager tasked with consolidating the two companies’ network infrastructures found that neither company’s network monitoring products had Layer 2 and Layer 3 discovery capabilities that gave them enough detail to determine what devices to keep and which to upgrade and force them to spend more than they had budgeted for the project.
Today we are glad to announce the availability of WhatsUp Gold version 16.2, a new upgrade to our flagship product that provides network, server and application monitoring. It helps make our customers’ jobs a lot easier to do while they work hard to manage and tame networks at companies and government organizations around the world.
TweetHalloween represents the time of year that we embrace ghouls and ghosts, celebrate the macabre, and eat too much candy. This coming Thursday I’ll be greeted at my front door by trick or treat’ers, lined up for their packaged sugar rushes. In between trips to the check out the little ghosts and ghouls, I’ll be watching […]
The security gaffe and embarrassment it caused to the school’s administration could have been avoided with a network data flow monitor in place. The school system’s IT staff could have been able to determine when their configured settings were being changed — and get alerted when that happened. They’d also be able to see which students were using Facebook and other sites based on monitoring the iPad’s data flow.
Today’s tale from the front lines of network monitoring comes to us from Joe, a network administrator from an electronics company that was growing fast. When he started his new job, he was surprised to find that they used what he called a “primitive” system for communication between the help desk and the IT operations network monitoring team. As Joe put it, “they may as well have been talking with tin cans tied to a string.” This makeshift communication meant users often called IT or stopped by IT folks’ cubes to complain about a problem – leaving vague messages on sticky notes if they couldn’t find someone to talk to.
However, slowdowns started to become a real problem. And he often didn’t hear about it until 10-15 users got affected by them and started to complain. Then it would take a while to determine the cause, eating up more time than he or the company’s employees could afford. In his case, it took, on average, a good 4 hours to solve each slowdown. Then came network monitoring from Ipswitch.
After using WhatsUp Gold for two weeks, the network admin convinced his boss that he’d found the solution that would not only monitor their network and servers, but also remotely monitor the IP-connected entry turnstiles using SNMP. Now both the centralized IT team and onsite engineers get an alert immediately when a turnstile’s performance has dropped below a threshold, and the network administrator can trace the root cause from the same dashboard he uses for any other network issue.