WhatsUp Gold Support
Product Support Lifecycle
Find out which products are current, forecast to be discontinued or discontinued.
Ipswitch designed WhatsUp Gold to be easy to use, implement, and own, but if you have questions, issues, or concerns, we make it easy for you to get the answers you seek.
Search our Knowledge Base
Visit community.whatsupgold.com: our support community site
- Learn everything you need to know about network management through our knowledge base, documentation and active forums.
- Share your ideas on what we can add or change about WhatsUp Gold. Your feedback helps us decide what to build next.
- Grow your WhatsUp Gold installation with a library of active scripts uploaded by users.
Problems Downloading or Activating WhatsUp Gold
If you experience any issues during your download or activation process, please call us immediately at 781 676-5700 (Worldwide) or 800 793-4825 (US/Can only). Select Option 2 (for WhatsUp Gold), then Option 5 (for Customer Service)
Current Product User Guides/Release Notes
WhatsUp Gold v14.1
- WhatsUp Gold Release Notes v14.1
- WhatsUp Gold Getting Started Guide
- WhatsUp Gold Online Help
- WhatsUp Gold Mobile Access Guide
- WhatsUp Gold Translation Guide
- WhatsUp Gold Database Migration Guide 14.1
- Deployment Guide: Installing the WhatsUp Distributed Edition to Central and Remote Sites
- Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites 14.1
WhatsConnected 1.5 Plug-in
VoIP Monitor Plug-in
- WhatsUp Gold VoIP Monitor Release Notes
- WhatsUp Gold VoIP Monitor User Guide
- WhatsUp Gold VoIP Intro Video
- Using WhatsUp Gold VoIP Monitor
- WhatsUp Gold VoIP Monitor Release Notes v1.0
- VoIP Monitoring Intro
WhatsConfigured Plug-in
Flow Publisher Plug-in
- WhatsUp Flow Publisher Getting Started Guide
- WhatsUp Flow Publisher Deployment Guide
- WhatsUp Flow Publisher Release Notes
- WhatsUp Flow Publisher Online Help
Flow Monitor Plug-in
Previous Product User Guides/Release Notes
WhatsUp Gold v14.0
- WhatsUp Gold Release Notes v14
- WhatsUp Gold New Features Guide
- WhatsUp Gold Getting Started Guide
- WhatsUp Gold User Guide and Help
- WhatsUp Gold Mobile Access Guide
- WhatsUp Gold Translation Guide
- WhatsUp Gold Database Migration Guide
- Deployment Guide: Installing the WhatsUp Distributed Edition to Central and Remote Sites
- Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites
WhatsUp Gold v12.4
- WhatsUp Gold Release Notes v12.4
- WhatsUp Gold Getting Started Guide
- WhatsUp Gold User Guide and Help
- WhatsUp Gold Mobile Access Guide
- WhatsUp Gold Database Migration Guide
- Deployment Guide: Installing the WhatsUp Distributed Edition to Central and Remote Sites
- Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites
WhatsConnected 1.0
WhatsUp Gold v12.3
- WhatsUp Gold Release Notes v12.3
- WhatsUp Gold Getting Started Guide
- WhatsUp Gold Database Migration Guide
- WhatsUp Gold User Guide
- WhatsUp Gold Web Help
- Deployment Guide: Installing the WhatsUp Distributed Edition to Central and Remote Sites
- Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites
WhatsUp Gold v12
- WhatsUp Gold Release Notes v12.0.2
- WhatsUp Gold Release Notes v12.0
- Dashboard Release Notes v1.0.2
- WhatsUp Gold Getting Started Guide
- WhatsUp Gold User Guide
- WhatsUp Gold v12 Web Help
- WhatsUp Gold v12 New Features Overview
- WhatsUp Gold v12 Schema
- Deployment Guide: Installing the WhatsUp Distributed Edition to Central and Remote Sites
- Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites
WhatsUp Gold Premium and Standard v11.0.3
- WhatsUp Gold Release Notes v11.0.3
- WhatsUp Gold Getting Started Guide
- WhatsUp Gold User Guide
- WhatsUp Gold Premium/Standard Web Help v11.0.3
- WhatsUp Gold Premium/Standard .CHM Help v11.0.3
- WhatsUp Gold Premium/Standard v11.0.3 Schema
WhatsUp Gold Distributed v11.0.3
- Quick Start: Installing the WhatsUp Distributed Edition to Central and Remote Sites
- Deployment Guide: Installing the WhatsUp Distributed Edition to Central and Remote Sites
- Quick Start: Installing the WhatsUp MSP Edition to Central and Remote Sites
- Deployment Guide: Installing the WhatsUp MSP Edition to Central and Remote Sites
- Using the Ipswitch Dashboard Screen Manager
- Setting up a WhatsUp Multi-Monitor Network Display
- WhatsUp Gold Distributed Web Help v11.0.3
- WhatsUp Gold Distributed .CHM Help v11.0.3
- WhatsUp Gold Distributed v11.0.3 Schema
WhatsUp Gold v11
- WhatsUp Gold v11 User Guide
- WhatsUp Gold v11 Getting Started Guide
- WhatsUp Gold v11 Schema Help
(right click, choose Save Target As or Save Link As. After download, you may need to right click the file, select Properties, then click to Unblock the file) - WhatsUp Gold v11 Web Help
- Configuring WMI Performance Monitors
Older Guides
- WhatsUp Gold 8.0 (HTML version)
- WhatsUp Gold 8.0 (PDF version)
- WhatsUp Gold 7.0 (HTML version)
- WhatsUp Gold 7.0 (PDF version)
- WhatsUp Gold 6.0 (HTML version)
- WhatsUp Gold 6.0 (PDF version)
- WhatsUp Gold 5.0
- WhatsUp Gold 4.0
- WhatsUp (retired product)
Important Product Licensing Information for WhatsUp Gold v12.3 and Above
With the release of version 12.3, WhatsUp Gold will ensure compliance with your software license device level. Before updating to v12.3, we strongly suggest you check your existing installation for the current number of devices being monitored. If you have more devices configured than your license allows, you will have the option to upgrade to the necessary device level or reduce the number of devices to be monitored to the level purchased.
More information available here
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