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WhatsUp Gold Product Life Cycle

Product Version Current Phase Sunset Date EOL Date
WhatsUp Gold 16.x General Availability Future Future
WhatsUp Gold 15.x Sunset 1/1/2013 Future
WhatsUp Gold 14.4 Sunset 1/1/2013 Future
WhatsUp Gold 14.0-14.3.x End of Life 10/1/2012 10/1/2013
WhatsUp Gold 12.x End of Life 7/28/2009 1/1/2013
WhatsUp Gold 11.x End of Life 8/6/2008 11/28/2009
WhatsUp Professional 2006.x End of Life 1/30/2007 8/6/2008
WhatsUp Professional Premium 2006.x End of Life 1/30/2007 8/6/2008
WhatsUp Professional 2005.x End of Life 1/30/2007 4/30/2007
WhatsUp Small Business 2004 End of Life 12/12/2005 3/12/2006
WhatsUp Gold 8.x End of Life 11/10/2004 3/12/2006
WhatsUp Gold Premium 8.x End of Life 11/10/2004 3/12/2006
WhatsUp SQL Monitor 1.x End of Life 11/10/2004 3/12/2006
WhatsUp Exchange Monitor 1.x End of Life 11/10/2004 3/12/2006
WS Ping Pro Pack 2.3 End of Life Announcement 10/1/2012 1/1/2013
WhatsUp Log Management Suite 10.x General Availability Future Future
WhatsUp Log Management Suite 9.x Sunset 2/8/11 Future
WhatsUp Log Management Suite Releases prior to v9.0 End of Life 2/16/11 12/8/11

How to Obtain the Most Current Version

If you are a new customer, you can purchase the most current version from our online store or by contacting our sales team.
If you are an existing customer, you may upgrade by logging into your account at my.whatsupgold.com or by contacting our sales team.

Product Life Cycle Definitions

Technical Preview
In the Technical Preview stage Ipswitch provides technical support for the product on the web forums. Support is provided via the Technical Preview User Forum and includes support for Technical Preview features and Technical Preview product updates.
General Availability
In the General Availability stage Ipswitch provides technical support to customers under warranty or covered by a current service agreement for their product. Technical support includes telephone and e-mail support, online support such as tutorials and demos, and access to our Knowledge Base. Ipswitch reserves the right to require that a customer upgrade to the most current version of their product to resolve a product issue.
Product updates consist of maintenance releases, service packs, patches and/or hot fixes. Service packs, patches and hot fixes are not available for all products all the time and the determination for such is at Ipswitch’s discretion.
Sunset
In the Sunset stage Ipswitch provides technical support to customers under a current service agreement for their product. Technical support includes telephone and e-mail support, online support such as tutorials and demos and access to our Knowledge Base.
No updates are provided. If a product defect is found and verified, Ipswitch may decide to issue a workaround. Ipswitch does not develop additional features and/or functionalities for the product and will advise migration to a newer minor version or related general availability product. Sunset status typically lasts for the duration of the most recent major version of the product plus 90 days after the next major release of the product.
End of Life
In the End of Life (EOL) stage Ipswitch no longer provides technical support or product updates. Regardless of service agreement status, access to download, install and activate EOL products(s) is not supported. Knowledge Base articles remain available for at least a 24-month period beyond this withdrawal date. A customer under a current service agreement utilizing a version that is in the End of Life stage will be advised to upgrade to the General Availability version of their product. EOL status begins the day after Sunset stage ends.

EOL for support of SQL Server 2000

As of April 8, 2008, Microsoft retired mainstream support for SQL Server 2000. Ipswitch has ended support for SQL Server 2000 in WhatsUp Gold and its plug-ins with version 12.3.0. Microsoft released SQL Server 2008 on August 6, 2008. In light of the performance improvements offered in the newest versions of SQL Server, WhatsUp Gold is leveraging these new performance capabilities in future releases, beginning with v12.3 (release October 1, 2008). WhatsUp Gold support for SQL Server 2008 is available in WhatsUp Gold 14.0 and later.