WhatsUp Gold Product Life Cycle
| Product |
Version |
Current Phase |
Sunset Date |
EOL Date |
How to obtain the most current version |
| WhatsUp Gold |
14.x |
General Availability |
Future |
Future |
Purchase |
| WhatsUp Gold |
12.x |
Sunset |
7/28/2009 |
Future |
Buy Update 0-12 Months Expired |
| WhatsUp Gold |
11.x |
Sunset |
8/6/2008 |
11/28/2009 |
Buy Update > than 12 months Expired |
| WhatsUp Professional |
2006.x |
End of Life |
1/30/2007 |
8/6/2008 |
Buy Update > than 12 months Expired |
| WhatsUp Professional Premium |
2006.x |
End of Life |
1/30/2007 |
8/6/2008 |
Buy Update > than 12 months Expired |
| WhatsUp Professional |
2005.x |
End of Life |
1/30/2007 |
4/30/2007 |
Buy Update > than 12 months Expired |
| WhatsUp Small Business |
2004 |
End of Life |
12/12/2005 |
3/12/2006 |
Buy Update > than 12 months Expired |
| WhatsUp Gold |
8.x |
End of Life |
11/10/2004 |
3/12/2006 |
Buy Update > than 12 months Expired |
| WhatsUp Gold Premium |
8.x |
End of Life |
11/10/2004 |
3/12/2006 |
Buy Update > than 12 months Expired |
| WhatsUp SQL Monitor |
1.x |
End of Life |
11/10/2004 |
3/12/2006 |
Buy WhatsUp New |
| WhatsUp Exchange Monitor |
1.x |
End of Life |
11/10/2004 |
3/12/2006 |
Buy WhatsUp New |
| WS Ping Pro Pack |
2.3 |
General Availability |
Future |
Future |
N/A |
Product Life Cycle Definitions
- Technical Preview
- In the Technical Preview stage Ipswitch provides technical support for the product on the web forums. Support is provided via the Technical Preview User Forum and includes support for Technical Preview features and Technical Preview product updates.
-
- General Availability
- In the General Availability stage Ipswitch provides technical support to customers under warranty or covered by a current service agreement for their product. Technical support includes telephone and e-mail support, online support such as tutorials and demos, and access to our Knowledge Base. Ipswitch reserves the right to require that a customer upgrade to the most current version of their product to resolve a product issue.
Product updates consist of maintenance releases, service packs, patches and/or hot fixes. Service packs, patches and hot fixes are not available for all products all the time and the determination for such is at Ipswitch’s discretion.
-
- Sunset
- In the Sunset stage Ipswitch provides technical support to customers under a current service agreement for their product. Technical support includes telephone and e-mail support, online support such as tutorials and demos and access to our Knowledge Base.
No updates are provided. If a product defect is found and verified, Ipswitch may decide to issue a workaround. Ipswitch does not develop additional features and/or functionalities for the product and will advise migration to a newer minor version or related general availability product. Sunset status typically lasts for the duration of the most recent major version of the product plus 90 days after the next major release of the product.
-
- End of Life
- In the End of Life (EOL) stage Ipswitch no longer provides technical support or product updates. Knowledge Base articles remain available for at least a 24-month period beyond this withdrawal date. A customer under a current service agreement utilizing a version that is in the End of Life stage will be advised to upgrade to the General Availability version of their product. EOL status begins the day after Sunset stage ends.
EOL for support of SQL Server 2000
As of April 8, 2008, Microsoft retired mainstream support for SQL Server 2000. Ipswitch has ended support for SQL Server 2000 in WhatsUp Gold and its plug-ins with version 12.3.0. Microsoft released SQL Server 2008 on August 6, 2008. In light of the performance improvements offered in the newest versions of SQL Server, WhatsUp Gold is leveraging these new performance capabilities in future releases, beginning with v12.3 (release October 1, 2008). WhatsUp Gold support for SQL Server 2008 is available in WhatsUp Gold 14.0 and later.
