Professional Services

Let our team of experts get you up and running quickly.
If you have any questions about these services, please contact us.

Quick Start Services

Let our Consulting Services team get you up and running quickly so you can maximize the benefits of your investment in WhatsUp Gold.

Basic$500Bronze$1800Silver$2700Gold$3600
Installation using either local or remote SQL    
Post-installation validation    
Assistance with initial credentials setup and first discovery    
Map generation and initiation of monitoring    
Demonstration of best-practices when creating Layer 2, Dynamic, and Device Groups    
Walk-through creation of Actions and Action Policies    
Walk-through creation of Alert Thresholds and Notifications    
Configuration of device dependencies    
Creation of dashboards using out-of-the-box dashboard reports    
Walk-through of WhatsUp Gold device roles     
Configuration of Network Traffic Analysis settings, retention periods, and dashboard     
Configuration of Virtualization Monitoring and walk through of features    
Instantiation of built-in Application Performance Monitor profiles     
Setup of Configuration Management tasks and walk through of features     
Creation of custom built-in monitors     
Deployment of Central/Remote editions     
Deployment and configuration of scalability pollers    
Deployment and configuration of failover manager     
 Contact Sales to Purchase Quick Start Services

Health Check Services

Our Consulting Services team will audit your WhatsUp Gold installation and provide recommendations that will help you get more out of your investment.

  • Recommendations on how to optimize your WhatsUp Gold deployment and get the most out of your license
  • Review of any questions or challenges affecting your use of WhatsUp Gold with recommendations
  • A written summary of findings and recommendations

Upgrade Service

Our Consulting Services team will upgrade your WhatsUp Gold deployment from v16.x and above to the latest release. Afterward, a health check of the environment is done to ensure everything is functioning as expected. This will also include troubleshooting any problems encountered with the upgrade and database migration (if applicable).

Custom Configuration

This service allows our Consulting Services team to focus on deeper more technical requirements specific to your unique deployment. Example services performed under this service include creating:

  • Custom application performance monitoring profiles
  • Custom SQL queries to the WhatsUp Gold database
  • Custom monitors using built-in capabilities based on the customer’s use case
  • Automated resolutions to alerts using built-in capabilities.

Advanced Custom Configuration

This service allows our Professional Services team to focus on complex and highly specialized technical requirements that are specific to your unique deployment. Example services performed under this service include (but are not limited to):

  • Creation, testing, and implementation of integrations leveraging third-party applications, command-line tools, APIs, etc.
  • Creation, testing, and implementation of custom active monitors or action scripts specific to your requirements
  • Creation of custom WhatsUp Gold dashboard reports
  • Overview of your current environment with recommendations and implementations of agreed upon monitoring improvements

Add-on Module Implementation Service

The Consulting Services team upgrades your WhatsUp Gold deployment with add-on modules to further increase functionality and network management capabilities.

This specific Implementation Service is available for the five Add-on modules below.

  • Virtualization Monitoring
  • Network Configuration Management
  • Log Management
  • Network Traffic Analysis
  • Application Performance Monitor

The add-on services include:

  • Implementation of the specific add-on module(s) within your WhatsUp Gold environment
  • Configuration of the specific add-on module(s) according to best practice
  • Walkthrough and knowledge transfer
  • Focused on your specific add-on module(s)
better_customer_support