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Frequently Asked Questions

What is WhatsUp Gold?

Progress WhatsUp Gold is IT infrastructure management software that lets you find and fix IT infrastructure problems quickly – through a powerful combination of out-of-the-box functionality, intuitive workflows and system integrations. Its unique, interactive mapping interface lets you intuitively see up/down availability and performance at-a-glance for everything connected to your network, both on-premises and in the cloud.

How does WhatsUp Gold improve your ability to provide proactive infrastructure monitoring?

WhatsUp Gold lets you find and fix network problems quickly – usually before your end users notice. Its unique, industry-leading interactive user interface allows you to intuitively view availability and performance of devices and systems critical to your business, both on-premise and in the cloud. With its sophisticated alerting capabilities, proactive notifications could alert you to developing issues before systems become unavailable.

How does WhatsUp Gold compare to the competition?

WhatsUp Gold enables IT teams to monitor more of what matters in their IT environment. There is no need to learn different products for different insights into your networked environment. Proactively monitor network devices, network traffic, applications, services, wireless (including Cisco Meraki), virtual environments, physical servers, Windows servers, Linux and Apache, Java environments and device configurations, AWS and Azure availability and performance, storage devices - even SSL certificates all through a single interface.

WhatsUp Gold also provides more 'at-a-glance' visibility to the status and performance of that extended environment – and tools that automatically address issues. We know our customers wear multiple hats and can't afford to invest large amounts of time trying to extract the information they need from their management tools. That's why Progress focuses so much attention on making WhatsUp Gold the perfect balance of visibility and ease of use. WhatsUp Gold features “self-healing capabilities,” such as being able to restart a service and running SSH command to fix a problem.

WhatsUp Gold provides an interactive network topology map that puts everything in context. Its intuitive mapping interface offers filters and provides overlays for visualizing your wireless networks, virtual environments, cloud resources, network dependencies or interface utilization. Users can Initiate troubleshooting and administrative workflows directly from the map to assure the fastest time to answers. The creation is automated, and you can customize your maps.

WhatsUp Gold comes with more out-of-the-box functionality than most comparable products, meaning you are up and running faster and with far more insight from the get-go. It provides the tools users need to set up and/or customize the dashboards, notifications and reports that best fit their requirements. You can drag and drop dashboard components, sort, filter or change chart types and empower yourself, your teams or your management with just the information needed, as needed. You can export any dashboard as a live link to easily share customized views with any audience.

How easy is WhatsUp Gold to deploy and operate?

Progress focuses its time and energy on making our product easy to deploy and operate, with many new out-of-the-box capabilities in release 2022.1, so you have less customization to do than you would with other market solutions. Advanced discovery capabilities that automatically place everything connected to the network on a unique interactive map so users can see their entire IT environment in context. They can then initiate troubleshooting and administrative workflows directly from the map to accelerate workflows and time to answers.

WhatsUp Gold's discovery process automatically applies out-of-the-box or custom device roles to accelerate monitoring setup. Users can be up and running within an hour with immediate visibility through the interactive network map and notifications through email, SMS, MS Teams or Slack of developing problems. From there they can quickly create custom dashboards just the way they want them. Once it's up and running, they can 'set it and forget it' until they need to complete an administrative task or react to a problem. That's why tens of thousands of IT pros love WhatsUp Gold.

What is New in WhatsUp Gold 2022.1?

WhatsUp Gold 2022.1 offers users even more built-in infrastructure discovery and monitoring power. With the new capabilities included in this latest version, WhatsUp Gold is now even easier to use right from the start. New features include:

  • Out-of-the-Box Server Hardware Status Monitoring: Your job just got easier, because WhatsUp Gold is even more powerful from Day 1. WhatsUp Gold now provides even more value from the get-go with hardware status monitoring. Users now have out-of-the-box hardware status monitoring functionality that immediately notifies them of problems with hardware health, such as physical disk failure.
  • Addition of the UCD-SNMP-MIB for Device Discovery: 2022.1 allows users to discover and gather performance metrics from a wider range of devices. The built-in performance monitors for CPU, memory and disk utilization now support collection from UCD-SNMP-MIB (commonly referred to as UC-Davis-MIB), enhancing detection for a broader range of devices, including Progress Kemp LoadMaster and many other virtual appliances.
  • Import/Export of Device Roles & Subroles: You can now export and share roles and sub-roles. The export of the role includes all monitors, simplifying the discovery and monitoring new systems. We encourage everyone to use the new "Device Roles" section of the community code share to share their roles with other community users.
  • Continued Focus on Security, Ease of Use & Integrability: As with all recent releases, WhatsUp Gold 2022.1 includes many additional enhancements and requested improvements such as OAuth2 authentication for emails, customer-requested bulk change options, automated configuration for OpenID and smart monitor grouping.

For details on all new features and enhancements, please view the WhatsUp Gold 2022.1 Release Notes.

Can I migrate from a previous version of WhatsUp Gold to WhatsUp Gold 2022.1?

Yes, Progress will support upgrades from WhatsUp Gold version 15.x and forward.

Will I need to be on an active service agreement to upgrade to WhatsUp Gold 2022.1?

Yes, only customers on active service agreements upon release are eligible to upgrade to WhatsUp Gold 2022.1.

Who will be automatically upgraded to WhatsUp Gold 2022.1?

All users with an active service agreement will be given upgrade access to WhatsUp Gold 2022.1.

Why should I upgrade to the latest version of WhatsUp Gold?

Whether you’re using WhatsUp Gold 2022.0 or earlier versions, there are a number of key advantages you can realize by upgrading:

  • More Functionality – many of the new features, and enhancements to existing features, are designed to make it simpler, faster and easier to set up and use. This will dramatically reduce the time spent on customizations.
  • Improved Discovery – WhatsUp Gold 2022.1 makes it easier than ever to see what is on your network and is doing in real time so you can troubleshoot faster.
  • Updated Security – we listened to your feedback and we’ve made many improvements to the WhatsUp Gold interface and many updates that enhance the security of the product.

How do I get training on WhatsUp Gold 2022.1?

There are a variety of WhatsUp Gold training courses available on our Training Page

Who can benefit from WhatsUp Gold 2022.1?

WhatsUp Gold benefits a wide variety of IT professionals:

IT PositionBenefits
IT Directors
  • Ensure network reliability, capacity and performance to meet changing demands
  • Exceed SLA, MTTA and MTTR targets
  • Do more with less staff and operate within budget
Network Administrators
  • Continuously monitor across your entire networked infrastructure, on-premises or in the cloud, with easy-to-use but powerful software
  • Use the intuitive workflows, automated topology map creation, interactive network map and the many out-of-the-box features to quickly set up and effectively deploy from the get-go
  • Take advantage of easy-to-customize alerting, dashboards and reports for in-context visibility
  • Limit downtime by resolving infrastructure issues quickly and before end users call
System Administrators
  • See server problems in the context of physical and virtual machines and applications
  • Find and fix problems quickly
  • Get push-button inventory reports
  • Manage Hyper-V and VMware hosts, resource pools and VMs
  • See your virtual and physical environments in context

What editions of WhatsUp Gold are available?

As IT and business requirements get more complex, we've made things simpler. WhatsUp Gold's enhanced licensing structure is designed to make it easy for customers to choose the solution that best fits their requirements. WhatsUp Gold is available in three editions:

  • WhatsUp Gold Premium provides both up/down status and proactive performance monitoring of your entire environment: network devices, servers, wireless, Meraki, AWS, Azure, storage devices from Dell/EMC and more. You can extend the Premium edition with add-on modules for Network Traffic Analysis, Virtualization Monitoring, Application Monitoring, Log Management, and Configuration Management. WhatsUp Gold Premium is available as either a perpetual license or via annual subscription.
  • WhatsUp Gold Total Plus provides all of the functionality of Premium, as well as support separately priced features such as distributed monitoring or failover, and also includes scalability pollers, Network Traffic Analysis, Virtualization Monitoring, Application Performance Monitoring, Log Management and Configuration Management.
  • WhatsUp Gold Free (not available in all regions) provides key WhatsUp Gold features and functionality but is restricted to only twenty (20) points. WhatsUp Gold Free includes all the features of the Total Plus Edition except for Configuration Management. It is only available as a 12-month renewable license that can be updated at any time with no loss of data or configurations. Support and Failover capabilities are not available in this edition.

More information on WhatsUp Gold Editions can be found on our Editions Page.

As a customer, how do I download the latest version?

Customers with an active support agreement can download WhatsUp Gold 2022.1 via the "Product Downloads" link at the Progress Community. New customers can download a free trial or request a quote or connect directly with our sales team.

What if my service contract has expired and I want to upgrade to WhatsUp Gold 2022.1?

One of the great benefits of having a current service agreement is access to the latest software features. To learn more about your options for renewing your agreement please contact sales.

Where can I get more information?

You can find more information about WhatsUp Gold 2022.1 at the WhatsUp Gold product page or you can contact sales.

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