Three Reasons Why You Should Renew Your Service Agreement Today
It Is Critical to Maintain Your Application Security
In the most recent releases (2025.0 and 2026.0), we have made important updates to enhance the security of the Progress WhatsUp Gold application and resolved several minor vulnerabilities (CVEs).
Upgrading to the Latest Release Delivers Loads of New Features
Renewing your Service Agreement allows you to take advantage of the latest functionality. In the last few releases, you would have received several important updates. New features have included:
- Next-Level Certificate Visibility and Insights
- Secure, Modern Credential Protection
- Hirschmann Device Support – Ready Out of the Box
- Continued focus on security, ease of use and integrability
For full details, see the Release Notes.
Because the Service Is So Much More Than Support Tickets
Yes, it’s important to have a team of support engineers there for you when you’re faced with a technical issue you can’t resolve. But tech support is not just there for you when things go wrong. With an active service agreement (view the data sheet), you receive:
- Unlimited support during business hours
- Product updates and priority access to bug fixes
- Full access to the Progress Community
- VIP invitations to virtual and local user group activities
- Optional, emergency (extended) support 24 x 7 x 365
- Invitations to participate in product beta programs
When You Renew, Consider Adding These Capabilities
Network Detection and Response (NDR)
Progress® WhatsUp® Gold NDR helps security teams detect and respond to network-based threats earlier by applying AI-driven behavioral analytics to real-time network traffic across hybrid environments.
- Detect threats earlier with continuous network-level visibility across on premises and cloud environments
- Identify lateral movement, insider activity and anomalous behavior using AI-driven anomaly detection and adaptive baselining
- Accelerate investigations with AI-powered contextual insights, threat scoring and guided analysis
- Close visibility gaps across encrypted traffic, east west traffic and unmanaged devices
- Integrate with SIEM, EDR and firewalls to operationalize detection and speed response
Network Performance Monitoring (NPM)
Progress® WhatsUp® Gold NPM enables IT teams to proactively manage network performance by combining real-time visibility, user experience impacting metrics, intelligent correlation, and actionable insights across hybrid environments.
- Gain end to end visibility across on premises, cloud and hybrid network paths in a unified view
- Detect performance degradation early and reduce downtime with real-time monitoring and alerting
- Troubleshoot faster with correlated metrics, topology awareness and root cause insights
- Identify bandwidth constraints, latency, jitter and packet loss with actionable diagnostics
- Reduce alert fatigue through intelligent correlation and prioritization
- Improve planning with capacity insights and historical performance trends
Configuration Management
The WhatsUp Gold solution allows you to automate configuration and change management for routers, switches and firewalls on your network. Archive and audit network configurations. Get alerted to changes. Compare versions side by side with discrepancies highlighted. With the Configuration Management add-on, you can:
- Automate Network Management Tasks
- Schedule Routine Backups
- Automate Change Management
- Define Configuration Policies
Network Traffic Analysis Plus (NTA+)
NTA+ is a network traffic monitoring solution that helps reduce troubleshooting times and determines the root cause of network and application performance issues, such as network delays, outages, configuration issues and performance degradation.
- Measure network and application performance and maintain optimal user experiences
- Gain visibility into cloud (AWS, Azure and Google) networks and equalize visibility across hybrid-cloud environments
- Get detailed insights to identify bandwidth hogs, understand traffic patterns and optimize resource allocation
- Retain raw historical data for months/years, determine trends over time and make data-backed decisions
Log Management
WhatsUp Gold Log Management provides easy visibility and management of device log data – all integrated into an industry-leading interface. With Log Management, you can:
- Manage logs via the same easy-to-use WhatsUp Gold interface
- Monitor, filter, search and alert on logs for every device in your network while also watching for meta trends like log volume changes
- Filter and archive logs to any storage locations for any retention period to comply with regulatory requirements and preserve historic data
Contact Us To Renew your Service Agreement
Get in contact with the WhatsUp Gold team here to regain access to support, plus ongoing security and platform enhancements to keep your environment resilient.
Submit the form to get in contact today.