Three Reasons Why You Should Renew Your Service Agreement Today

Three Reasons Why You Should Renew Your Service Agreement Today

  1. It Is Critical to Maintain Your Application Security

    Global cyberattacks increased 38% in 2022, according to Security Magazine. You deserve the security peace of mind that comes with ongoing support. By staying current on WhatsUp Gold support, you can ensure your infrastructure monitoring solution is as secure as your network.

    In the most recent releases (2022.0 and 2022.1), we have made important updates to improve the security of the WhatsUp Gold application. These include reinforced installation security, a Maintenance Mode user right, hardened configuration dialogs, and improved security for OpenID tokens. All customers under active service agreements can download the latest releases.

  2. Upgrading to the Latest Release Delivers Loads of New Features

    Renewing your Service Agreement allows you to take advantage of the latest functionality. In 2022, you would have received two important updates. New features have included:

    • Out-of-the-box server hardware status monitoring
    • Addition of the UCD-SNMP-MIB for device discovery
    • Import/export of device roles & sub roles
    • Improved alerting with Microsoft Teams
    • Ability to customize, configure and favorite your views
    • Updated REST APIs
    • Additional enhancements and requested improvements such as OAuth2 authentication for emails, customer-requested bulk change options, automated configuration for OpenID and smart monitor grouping.
  3. Because the Service Is So Much More Than Support Tickets

    Yes, it’s important to have a team of support engineers there for you when you’re faced with a technical issue you can’t resolve. But tech support is not just there for you when things go wrong. With an active service agreement (view the data sheet), you receive:

    • Unlimited support during business hours
    • Product updates and priority access to bug fixes
    • Full access to the Progress Community
    • VIP invitations to virtual and local user group activities
    • Optional, emergency (extended) support 24 x 7 x 365
    • Invitations to participate in product beta programs

When You Renew, Consider Adding These Extensions for WhatsUp Gold

Network Traffic Analysis (NTA)

WhatsUp Gold makes it easy to get detailed visibility into your network traffic to see which users, applications, and protocols are consuming bandwidth or connecting to suspicious ports. With the NTA add-on, you can:

  • Detect and report on traffic to and from the dark web or other suspicious sites
  • Track unauthorized, bandwidth hogs like streaming or gaming
  • Find backups or file transfers running during peak load periods
  • Analyze bandwidth consumption across networks, servers, applications and more

Log Management

WhatsUp Gold Log Management provides easy visibility and management of device log data – all integrated into an industry-leading interface. With Log Management, you can:

  • Manage logs via the same easy-to-use WhatsUp Gold interface
  • Monitor, filter, search and alert on logs for every device in your network while also watching for meta trends like log volume changes
  • Filter and archive logs to any storage locations for any retention period to comply with regulatory requirements and preserve historic data

Contact Us Today to Discuss Your Needs

Progress believes that our customers deserve the most reliable, secure and up-to-date software solutions.
For limited time, we are running a highly affordable program to explicitly assist customers with lapsed services
agreements to renew their contracts.
Contact us today regarding our current pricing promotion.

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