Troubleshooting

IT pros know all too well the old "have you tried turning it off and on?" trick - but there are some help desk stories that are stranger than fiction.

Today’s IT teams are under a heck of a lot of pressure to support multiple directives. They need to deliver IT infrastructure performance that can support defined business goals, strategies and operations. And very important to their success is complying with their commitments to a defined SLA (Service Level Agreement) with their business owners.

As it grows, your company will probably have an emergency at some point that warrants crisis management in IT. No matter if it's a data breach, natural disaster or product malfunction, you're usually the first blamed for its occurrence and the last credited with resolution. Even in the case of a weather event, sysadmins take the hot seat if user machines aren't up and running quickly. But as they say, people don't remember the mistake — they remember how you handled it.

Take pride in knowing that your company depends on its help desk. And when it comes to information technology problem solving, few skill sets are more valuable to ensure business continuity. Yep, even marketing execs and similar partners pale in comparison to those whose workload is defined by troubleshooting.

Learn how to eliminate time wasters and get 30 minutes of your day back

Technology infrastructure has an expiration date. The problem? It's not stamped on the side of the carton. Or available online. The life cycle of any server, networking device or associated hardware is determined by a combination of local and market factors: What's the competition doing? How quickly is your business growing? Will C-suite executives approve any new spend?

Fashion designers and pop-culture mavens live by trendspotting; they pick up on what people are talking about, and distill it into styles and stories they care about.

GeoEngineers is a small business with enterprise demands and a lot of pressure on its network. As an engineering firm with 400 employees located in 12 offices, managing the network presents many unique challenges. For example, its earth science engineers must be able to back up project files and submit data from the field at any time of day and from any location.

Ratings for the 2014 World Cup are beginning to surpass even the most optimistic television executive’s expectations. With the drama unfolding further after every match, viewers are tuning in with record numbers. While this is proving great for television, it is creating obstacles for organizations and their networks. One of the biggest issues facing IT pros is the bring your own device (BYOD) population.

Maintaining a work-life balance is extremely difficult for some – especially network managers who are on-call 24/7. A great article titled Mobile Network Management Smartphone Apps for On-the-Go Engineers on SearchNetworking.com got us thinking about all the ways network management software for smartphones and tablets helps make network managers’ lives easier and achieve that work-life balance we all try so hard to maintain.