Navigating software licensing models has always been a challenge, but the rise of virtual computing and the cloud has made it even harder.
A network isn’t just a technology backbone that supports a business. It is the business. When networks, servers or apps fail, things can come to a full stop. That is, except help desk tickets. Those will start showing up like a flash mob, descending upon the IT team full of complaints and concerns that take up time needed to solve the problem. It’s a vicious cycle that no IT pro wants to deal with.
Picture this: Someone in your office decided to buy a new app. Maybe they told you about it ahead of time, maybe not. While you may rightfully assume this is a responsibility of an application development team, app monitoring often falls to sysadmins or network admins. Either way, if you develop an informal application footprint, you can save yourself headaches later. The seven tips below can get you started in developing a footprint for the application. They'll make you a smarter user of your network monitoring tool if the app ever strays into rogue territory.
Have you ever received alerts from WhatsUp Gold in the middle of the night that a service has gone 'down', only to login and check to see everything is apparently good and happy? Then, just as you're about to logoff, WhatsUp Gold labels the device as 'up' again?
More complexity, fewer results. This is the general consensus among IT teams everywhere. IT infrastructures have evolved into a Frankenstein of servers, access points, applications, and mobile devices. To throw another wrench in there (pun intended), the tools we implement to control complex business networks end up increasing complexity due to the lack of integration between all of these tools. What you get is a tangled mess of solutions that only complicate matters.
If you do any security monitoring, it's easy to get overwhelmed by the amount of events you need to track. You can start by doing longer hours, but eventually you'll end up in a swamp — sucked in to the point that workflow comes to a standstill.
The future of IT will be molded not just by technology, but also by changing expectations and attitudes toward support's role within the organization.